48 applicants

Company

Amazon · 5 days ago

LOA Case Mgr

Indiana, United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees

Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon

Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate

Critically assess and adjust the case management plan to an employee’s changing needs

Address and respond to sensitive situations

Troubleshoot issues and seek to remove barriers before, during, or after a leave event

Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs

Identify and solve problems that may arise, sometimes with limited information

Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace

Educate managers and business partners on employee concerns and needs prior to being off or returning back to work

Communicate regular updates to employees and stakeholders both verbally and in writing

Ensure compliance with standard work, federal/state regulations, and company policy

Maintain system records to ensure accurate and timely information/documentation

Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate

Other duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Case ManagementLeave & Disability ManagementHR ManagementMS WordMS ExcelMS OutlookADA/ADAAA KnowledgeFMLA KnowledgeLeave of Absence GuidanceDisability Claim ManagementCross-Functional CollaborationConfidential Information HandlingProject Management

Required

Bachelor's degree in business, HR, or a related field, or High school or equivalent

2+ Years of experience in customer service or Human Resource management or Case management or Leave & Disability management role

Intermediate proficiency in MS Word, Excel and Outlook

Preferred

Basic US legislation Leave of Absence, Disability and/or Accommodations knowledge, specifically ADA/ADAAA and FMLA

Ability to apply critical thinking and identify issues for problem solving

Ability to build strong relationships and influence others while working in a cross functional environment

Strong time management and ownership of deliverables

Strong & demonstrated communication skills - verbal as well as written

Prior Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.

Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters

Experience working multiple projects or cases independently in environment with changing priorities

Experience working with confidential information

Company

Amazon

Glassdoor

3.7

Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10001+ employees

https://amazon.com

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (14000)

2022 (23375)

2021 (15334)

2020 (14558)