WEX · 2 days ago
Operational Quality Assurance Specialist
Maine, United States
Full-time
Remote
Entry, Mid Level
$49K/yr - $65K/yr
2+ years exp
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Responsibilities
Conduct regular audits and reviews of operational processes within collections, debt recovery, and/or cash application to assess adherence to policies and procedures.
Monitor performance metrics and identify trends or anomalies that may indicate process gaps or potential risks.
Evaluate the effectiveness of training programs and provide feedback to management.
Identify areas for improvement in operational processes and collaborate with relevant teams to implement corrective actions.
Develop and maintain documentation of policies, procedures, and best practices.
Stay abreast of industry regulations and internal policy updates to ensure ongoing compliance.
Analyze quality data to identify root causes of errors or inconsistencies and recommend solutions.
Prepare and present quality reports to management, highlighting key findings and recommendations.
Track and report on key performance indicators related to quality and compliance.
Work closely with operations teams to foster a culture of quality and continuous improvement.
Provide feedback and coaching to team members on adherence to policies and procedures.
Collaborate with other departments (e.g., compliance, training) to ensure alignment on quality standards.
Qualification
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Required
Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
2+ years of experience in operations, quality assurance, or a related field.
Strong understanding of operational processes, preferably within collections, debt recovery, and cash application.
Excellent analytical, problem-solving, and decision-making skills.
Effective communication and interpersonal skills, with the ability to provide constructive feedback.
Proficiency in relevant software and technologies (e.g., data analysis tools, workflow management systems).
Detail-oriented with a focus on accuracy and compliance.
The position may involve working with sensitive financial and customer information, necessitating a high level of integrity and confidentiality.
Must successfully pass a background investigation.
Ability to leverage analytical abilities to guide decisions that mitigate risk.
Ability to demonstrate initiative, curiosity and an eagerness to learn.
Preferred
Experience with the identification and execution of process improvement initiatives, using process improvement methodologies.
Knowledge of WEX financial systems and collections, debt recovery, and/or cash application business processes.
Benefits
Health, dental and vision insurances
Retirement savings plan
Paid time off
Health savings account
Flexible spending accounts
Life insurance
Disability insurance
Tuition reimbursement
Company
WEX
Wex is a financial technology service provider for fleet, travel and healthcare industries.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$400MKey Investors
Warburg Pincus
2020-06-30Post Ipo Equity· $90M
2020-06-30Post Ipo Debt· $310M
2005-02-16IPO
Leadership Team
Melissa Smith
Chair and Chief Executive Officer
David Cooper
CTO
Recent News
2024-11-28
2024-10-24
Company data provided by crunchbase
