Mangomint · 4 days ago

Onboarding Manager - PST

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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BeautyManagement Information Systems

Hiring Manager

Sarah Bradshaw

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Responsibilities

Guide customers through the adoption of Mangomint by managing their onboarding journey, documenting goals, providing product training via Zoom, and configuring their accounts for a smooth rollout

Oversee multiple onboarding projects simultaneously, coordinating with internal teams to meet milestones and deliver on-time results

Collaborate with cross-functional teams, including engineering, product, sales, and marketing, to continuously improve the onboarding experience and address customer feedback

Track and analyze onboarding performance, using data to refine processes and ensure customer satisfaction

Serve as a trusted resource for best practices, offering tailored advice to help salons and spas optimize their use of Mangomint

Work PST business hours

Qualification

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Customer-facing experienceSaaS experienceCRM systemsProject management toolsExcel proficiencyCommunication tools

Required

2+ years of experience in a customer-facing role in a SaaS environment, with a preference for vertical SaaS; experience with CRM systems (e.g., Salesforce), project management tools (e.g., Notion), and communication tools (e.g., Slack) is a plus

Strong proficiency in Excel, with experience manipulating and importing large datasets, combined with excellent written and verbal communication skills to quickly build trust with customers

Detail-oriented and highly organized, able to manage time effectively while ensuring accuracy and thoroughness in all tasks

A collaborative team player who can also work independently, thrive in a fast-paced environment, and adapt to evolving processes and challenges

Empathetic and passionate about helping customers succeed, with a commitment to improving organizational systems to reduce extra work and enhance efficiency

Work PST business hours