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Company

Einstein Bros Bagels · 2 days ago

Director, Operations

Remote - Colorado

Full-time

Remote

Director/Executive

$170K/yr - $190K/yr

5+ years exp

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CoffeeFood and Beverage

No H1B

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Responsibilities

Develop, train, and mentor District Managers to become more effective business leaders.

Participate in performance reviews for all high-performing General Managers and assist in the development of action plans to address areas of opportunity.

Administer recognition, counseling, and/or discipline to management teams, as necessary.

Inform all team members of goals or plans that directly affect them. Promote a team-based approach to improving operations and resolving issues. Encourage cooperation and open communication by consistently demonstrating such behavior.

Review district management personnel and succession planning with Human Resources Business Partner on a regular basis.

Regularly review safety practices within assigned regions. Work closely with District Managers to determine solutions to any identified issues or concerns.

Follow up on all guest complaints and help resolve them when necessary.

Use SMG to evaluate guest satisfaction and develop and implement action plans to improve areas of opportunity.

Actively promote and support safety and risk management programs within each restaurant to control costs and improve employee and guest safety.

Ensure food quality, food handling, and proper sanitation are being practiced in each restaurant. Work closely with management teams to ensure recipe adherence for all menu items.

Hold General Managers and District Managers accountable for the development and implementation of action plans designed to achieve restaurant and Company goals for sales growth, profitability, guest loyalty, and superior operating execution.

Hold restaurant General Managers and District Managers accountable to maintain established performance and ethical standards with their direct reports.

Review annual restaurant-level budgets periodically to ensure Company financial objectives are on track to be met. Develop and implement plans for improvement, as necessary.

Review weekly and month-end restaurant P&L results. Develop and communicate action plans to address any areas of opportunity for exceeding sales and profit objectives.

Ensure adherence to all standard operating and internal accounting procedures.

Assist in the rollout of new policies and procedures to field management in a timely and effective manner, ensuring they are embraced, implemented, and followed so they become part of Company culture.

Ensure measurable local restaurant marketing initiatives are implemented in each location and that the impact is regularly evaluated.

Follow up on all restaurants’ Health Department and EcoSure inspections within 24 hours of said inspection. Develop plans or strategies with respective restaurants to ensure improvement where necessary.

Regularly review facility maintenance opportunities and ensure prompt action by District Managers.

Qualification

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Multi-unit managementLeadership experienceRemote location managementFood service experienceHospitality experienceRetail industry experienceServSafe CertificationChoke saver trainingAllergen trainingFood handlers’ card

Required

Proven leadership experience as a Director of Operations overseeing multiple District Managers, with a track record of driving operational excellence across multiple locations required.

5 – 10 years as a general manager, multi-unit, or district manager within the food service, hospitality, or retail industry required

High School diploma or equivalent required.

Monthly travel (up to 50%) to restaurants throughout the respective district with the probability of overnight trips depending on the geographic location of restaurants within the region.

Occasional travel to the Corporate Office for meetings and to other locations for other various purposes, as necessary.

Must be able to read, count and accurately complete documentation in English

Must be able to work varied hours/days as business dictates including early hours and weekends

Must be able to pass background check as applicable with local, state, and federal law

Must be in possession of, or able to acquire, a ServSafe Certification prior to completion of leadership training and any local requirements such as choke saver, allergen training, county certificate, food handlers’ card, etc.

Must be in possession of a current, valid, state issued driver’s license and meet the driving qualifications as required by Company policy