McMaster-Carr ยท 1 month ago
Leadership, Strategy, and Operations - Customer Service, Fulfillment, & Automation
Greater Cleveland
Full-time
Onsite
Senior Level
$175K/yr - $390K/yrMcMaster-Carr is a leading e-commerce company that has been trusted by industrial customers for over 120 years. The role involves shaping customer service and fulfillment operations, driving automation, and leading cross-functional teams to enhance operational efficiency and customer experience.
Customer ServiceLogisticsManufacturingPublishingSupply Chain Management
No H1B
Responsibilities
Apply LLMs to transform how we work
Remove ordering friction
Drive automation in distribution
Lead cross-functional teams
Spot and solve operational pain points
Qualification
Required
Experience in applying large language models to improve customer service operations
Ability to identify and eliminate barriers in the order-to-payment process
Experience in designing and implementing automation in distribution operations
Proven ability to lead cross-functional teams and align stakeholders
Strong problem-solving skills to identify and resolve operational pain points
Preferred
Background in consulting, engineering, or banking
Experience in e-commerce or customer service environments
Benefits
100% tuition reimbursement
Informal and formal mentorship
Employee resource groups
Medical, dental, pharmacy, and vision plans with no monthly premiums
Inclusive, all-gender benefits
Paid parental leave for all new parents
Adoption and surrogacy assistance
First-time home buyer assistance
Industry leading company-funded retirement accounts
Paid time off for vacation and personal time
Company
McMaster-Carr
McMaster-Carr develops products that are used to maintain, repair, and operate manufacturing plants and large commercial facilities.
Founded in 1901
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Allison Thomas
Human Resources Partner
Amanda DeCanio
People Partner
Recent News
Company data provided by crunchbase