Progress Residential® · 2 days ago
National Manager Technical Teams
Florida, United States
Full-time
Remote
Mid, Senior Level
5+ years exp
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Responsibilities
Manage subject matter experts to provide outstanding customer service and timely resolution to resident requests relating to assigned service request.
Monitor and manage response times, resident satisfaction and the overall productivity and efficiency within their team.
Review vended scopes of work to ensure consistency in repair/replace philosophy and pricing.
Manage and execute preventative maintenance program(s) to help improve resident satisfaction, better control costs, and maximize the life span of mechanical systems.
Coordinate efforts with local MSA resources when needed.
Monitor vendor capacity and performance.
Report program/MSA deficiencies to the National Director Technical Teams and make recommendations for improvement.
Work with vendors to ensure compliance with program policies and procedures.
Comply with the Company’s national procurement policy and program.
Communicate effectively with vendors and local market members.
Comply with all Company applicable policies and health and safety rules and regulations.
Complete all assigned service improvement research projects as assigned.
Qualification
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Required
5 or more years of experience with operations and maintenance in multi-family, commercial or military housing; or experience with construction management, construction and repair; or equivalent work experience as a residential construction superintendent for either production or large-scale custom home building operation
High school diploma or equivalent required
Valid Driver's License required
Ability to work flexible hours which may include some evenings.
Ability to review and understand cost estimates and scopes of work and in tune with current labor rates in given MSA
Effective communication skills, ability to work with General and Sub-Contractors on scope, price and schedule
Ability to effectively schedule and manage multiple contractors/crews at various locations within a given geographic area
Extensive knowledge of Residential Electrical Mechanical and Technical processes, components and systems.
Typical Physical Demands - Regularly required sitting and standing for several hours at a time, and to lift 50 pounds with ease
Strong customer service skills must be able to put customers at ease
Strong skills with MS office products including Excel
Proven record of ability to work remotely, independently and with minor supervision
Ability to manage a team and produce expected results.
Ability to work in a fast-paced environment
Preferred
Salesforce and/or Yardi experience strongly preferred
Benefits
Comprehensive healthcare coverage for you and your family
Parental leave
Paid time off
401k match
10 paid holidays
Company
Progress Residential®
We are a leading provider of property management for single-family rental homes in the United States, and we are proud to play a critical role in the housing ecosystem.
1001-5000 employees
H1B Sponsorship
Progress Residential® has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (5)
2022 (5)
2021 (7)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Ken Barnes
Chief Technology Officer
Brian Buffington
Executive Vice President & CFO
Recent News
2023-09-13
Business Journals
2022-07-01
2022-05-17
Company data provided by crunchbase
