JLL · 1 day ago
Workplace Strategist
Morristown, NJ
Full-time
Remote
Mid Level
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Responsibilities
Works closely with Account leadership and the client to understand the goals, objectives and focus areas for Experience Services on the account
Develops comprehensive business plans that enhance employee engagement, increase productivity, reduce cost, mitigate risk and create value for our client and JLL
Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices at the platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies
Manages the operational implementation of experience focused services on the account, developing programs, tools and processes while integrating with other service lines
Ensures operational excellence in day to day service delivery including the development of playbooks and programs which improve the efficiency and effectiveness, performance, quality, safety and risk for our clients that are measured with appropriate performance metrics
Manages 3rd party suppliers in the delivery of services aligned with experience programs
Achieves and exceeds goals including performance goals, financial plan goals and team goals
Contributes to the overall technology roadmap, in support of JLL’s digital drive initiatives
Perform additional job duties, as requested by account team
Develops and implements a customer experience training plan that enables exceptional service delivery across the account. Perpetuate a culture of hospitality.
Utilizes interpersonal and communication skills to lead, influence and encourage others; advocates sound financial / business decision making, demonstrates honesty and integrity, leads by example
Encourages and builds mutual trust, respect and cooperation among team members
Establishes and maintains sound management guidelines for appropriate staffing levels in accordance with client statements of work and service level agreements
Ensures that expectations and objectives are clearly communicated
Establishes and maintains open, collaborative relationships with direct reports and entire account team. Ensures all team members meet these same expectations.
Builds meaningful lasting relationships with the JLL platform team to promote confidence, innovation and best practices
Acts as a resource and subject matter expert sharing industry expertise, best practices and thought leadership
Proactively identifies and escalates risks and issues at the account level (audit findings, client complaints, material service provider service issues, information security, any impacts to account KPIs); develops solid recommendation options for resolution
Engages key customer contacts to identify areas for improvement
Creates and shares corrective action plans based on KPI results, surveys, leading indicators with key client contacts
Utilizes JLL technology tools to identify and create actionable insights to improve service delivery
Work with other Experience platform resources to identify account opportunities
Maintains a thorough knowledge of the competitive environment and articulates JLL’s value proposition
Acts with a sense of urgency to address service issues
Provides continual feedback to team members to improve performance and develop service capabilities
Qualification
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Required
Works closely with Account leadership and the client to understand the goals, objectives and focus areas for Experience Services on the account
Develops comprehensive business plans that enhance employee engagement, increase productivity, reduce cost, mitigate risk and create value for our client and JLL
Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices at the platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies
Manages the operational implementation of experience focused services on the account, developing programs, tools and processes while integrating with other service lines
Ensures operational excellence in day to day service delivery including the development of playbooks and programs which improve the efficiency and effectiveness, performance, quality, safety and risk for our clients that are measured with appropriate performance metrics
Manages 3rd party suppliers in the delivery of services aligned with experience programs
Achieves and exceeds goals including performance goals, financial plan goals and team goals
Contributes to the overall technology roadmap, in support of JLL’s digital drive initiatives
Develops and implements a customer experience training plan that enables exceptional service delivery across the account. Perpetuate a culture of hospitality
Utilizes interpersonal and communication skills to lead, influence and encourage others; advocates sound financial / business decision making, demonstrates honesty and integrity, leads by example
Encourages and builds mutual trust, respect and cooperation among team members
Establishes and maintains sound management guidelines for appropriate staffing levels in accordance with client statements of work and service level agreements
Ensures that expectations and objectives are clearly communicated
Establishes and maintains open, collaborative relationships with direct reports and entire account team. Ensures all team members meet these same expectations
Builds meaningful lasting relationships with the JLL platform team to promote confidence, innovation and best practices
Acts as a resource and subject matter expert sharing industry expertise, best practices and thought leadership
Proactively identifies and escalates risks and issues at the account level (audit findings, client complaints, material service provider service issues, information security, any impacts to account KPIs); develops solid recommendation options for resolution
Engages key customer contacts to identify areas for improvement
Creates and shares corrective action plans based on KPI results, surveys, leading indicators with key client contacts
Utilizes JLL technology tools to identify and create actionable insights to improve service delivery
Work with other Experience platform resources to identify account opportunities
Maintains a thorough knowledge of the competitive environment and articulates JLL’s value proposition
Acts with a sense of urgency to address service issues
Provides continual feedback to team members to improve performance and develop service capabilities
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
Founded in 1783
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.03B2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
2018-08-09Post Ipo Debt· $331M
Leadership Team
Christian Ulbrich
President, CEO & Director
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2024-12-09
2024-12-02
Business Standard India
2024-11-26
Company data provided by crunchbase
