LoanCare · 3 days ago

Transfer Support Administrator III

United States

Full-time

Remote

Entry Level

1+ years exp

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Financial Services

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Responsibilities

Supports loan boarding and de-boarding processes within Transfer Services

Facilitate ordering, mailing and quality assurance reviews of all RESPA or Transfer related letters required as part of the loan boarding and off boarding processes

Facilitate Wire transfers as requested for loan boarding or off boarding; including reconciliation and research out of balance issues as needed

Update policies and procedures for all areas of responsibility, including ensuring timely updates are completed as directed by management

Primary point of contact for QA, QC, audit, and exam requests. Ensuring timely and accurate responses

Identify process improvement opportunities as a result of findings from review, audits, exams and propose possible solutions to management

Support implementing changes needed as the result of Compliance, Regulatory or Legal Changes

Facilitate content changes to RESPA or Transfer letter templates as needed

Other duties as assigned

Qualification

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Mortgage servicingMicrosoft OfficeClient relationsWritten comprehensionOral comprehensionProblem sensitivity

Required

High School Diploma or equivalent required

1+ years of experience in mortgage servicing

High level of proficiency in Microsoft Office applications (e.g., Excel, Access, and Word) required

Excellent verbal and written communications skills

Excellent client relations skills

Ability to work under pressure, meet organizational deadlines, and multitask while maintaining department standards

Ability to work collaboratively with peers, company managers, and customers to attain common goals

Ability to communicate professionally and effectively in writing, in person, and virtually internally and with external clients/third parties

Preferred

Background in the mortgage or real estate industry is a plus

Benefits

Exciting engagement opportunities, such as fitness classes, contests, and fun seminars/learning activities that you can participate in from the comfort of your own home.

We provide all of the necessary equipment; all you need to provide is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (mbps) and a minimum network upload speed of 10 mbps.