Defense Information Systems Agency · 2 days ago

SUPV IT SPECIALIST (CUSTSPT)

Fort Detrick, MD

Full-time

Remote

Mid, Senior Level

1+ years exp

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Communications InfrastructureGovernment

Growth Opportunities

No H1B

U.S. Citizen Only

Security Clearance Required

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Responsibilities

Provide technical guidance over IT systems and applications.

Provide advice and assistance to customers to minimize interruptions in customers’ ability to carry out critical business activities.

Review technical and design specifications to address customer requirements.

Provide technical support to customers who need assistance utilizing client level hardware and software.

Develop and manage customer performance requirements and customer support policies and procedures.

Qualification

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Computer Science DegreeEngineering DegreeInformation Systems ManagementTechnical SupportHardware SupportSoftware Support

Required

Must be a U.S. Citizen.

Males born after 12-31-59 must be registered or exempt from Selective Service.

This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.

This is a drug testing designated position.

This position is covered under DoD Manual 8140 which will be subject to future Cyber Workforce requirements as defined by the Manual.

Regular and Recurring Telework.

Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Attention to Detail - experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards.

Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs.

Oral Communication - briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience.

Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions.

Experience providing technical support to customers on hardware and software issues in accordance with organizational processes.

To be creditable, education must have been obtained in an accredited college or university.