144 applicants

Company

ServiceNow · 1 day ago

Director, GTM Operations

Santa Clara, CA

Full-time

Remote

Director/Executive

$173K/yr - $303K/yr

12+ years exp

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Business Process Automation (BPA)Cloud Management

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Be a business partner to MSP/Global Partners including MSP Embedded team, providing insights to help shape the strategy of the business, and strategic guidance in best practices of business operations influencing peers and cross functional teams

Lead the forecasting process to support the global partners GTM business, implement forecasting methodologies and tools to improve accuracy and visibility

Leverage data and analytics to optimize partner operations and MSP Embedded GTM initiatives

Responsible for all aspects of GTM reporting, process optimization, quota and territory planning

Collaborate with leadership to design and develop effective sales compensation plans aligned to MSP Embedded GTM business objectives

Set up out Partner-led quoting capabilities, including integration across CPQ and CRM

Develop prioritization process & manage planning cycles for MSP Embedded GTM

Develop and implement comprehensive business strategies to effectively measure and analyze key Resell business operational metrics

Proactively identify and implement operational processes and/or reporting that simplify, standardize and enable operational excellence

Implement best practices and technology solutions to streamline operations and enhance overall business effectiveness

Keeping a pulse on the business, you will regularly prepare and present business reviews to senior Resell GTM leadership, communicate initiative progress and dependencies, and provide recommendations to accelerate results earning the trust and support of your stakeholders

Lead and manage the operational strategy & digital roadmap for partner/channel domain

Liaise with core process, systems, BI and IT teams to align priorities, resourcing and project management

Structure and lead key strategic initiatives, establish and track KPIs, and develop best practices in support of MSP Embedded GTM strategy

Partner with key stakeholders and field to develop rules of engagement and establish operating guidelines for working with partners and enable internal teams on those guidelines

Create policies and processes to ensure partner business is exceeding legal and finance compliance

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Go-to-market strategyStrategic operationsBudget managementProject managementPeople managementChange managementData analyticsKPI trackingPolicy creation

Required

12+ years relevant work experience; prior experience in go-to-market, strategic, operational roles, digital capabilities for the channel, including project and budget management

Demonstrated track record delivering business and organizational outcomes

Superb leadership and influencing skills; ability to work collaboratively and cross-functionally

Excellent people management skills and experience; ability to build strong, diverse, high performing teams

Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver, entrepreneurial mindset

Executive presence, strong verbal and written communication

Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic global environment

High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results

Benefits

Health plans

Flexible spending accounts

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Company

ServiceNow

Glassdoor

4.4

ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions.

Founded in 2004

Santa Clara, California, USA

10001+ employees

http://www.servicenow.com

H1B Sponsorship

ServiceNow has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (650)

2022 (816)

2021 (565)

2020 (420)