Peraton · 1 day ago

Senior Quality Assurance Process Technical Specialist

United States

Full-time

Remote

Mid, Senior Level

$80K/yr - $128K/yr

5+ years exp

Maximize your interview chances

Information TechnologyRobotics

Actively Hiring

No H1B

U.S. Citizen Only

Security Clearance Required

Insider Connection @Peraton

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Oversee and manage the quality assurance and continual improvement program

Oversee the deliverable management process

Facilitate the identification, management, and reporting of program risks and opportunities

Support configuration management activities

Facilitate working sessions and reviews with key stakeholders to identify and remove root causes related to decreased service quality, service performance, delivery times, etc.

Working closely with the quality assurance team and key stakeholders to: Collect, analyze, and report quality assurance and quality control metrics

Ensure the quality and timely submission of contract deliverables

Conduct document and compliance reviews to ensure deliverables meet the defined acceptable quality level and meet contractual specifications

Identify improvement opportunities to decrease deliverable defects and reduce delivery time

Coach and mentor program staff on the quality assurance and continual improvement program, including process governance; service delivery and performance standards; quality assurance and quality control metrics; and service delivery and performance standards.

Provide process engineering support to improve efficiency and effectiveness of development, operations, and maintenance activities using ITIL and industry best practices.

Engage with the customer's Agile Teams to identify and implement process improvements

Coordinate and collaborate with ITSM practice owners to identify and drive improvements to services, service delivery (i.e., efficiencies and effectiveness), and end-to-end customer experience based on quantitative and qualitative data using various techniques, methods and standards such as Lean/Six Sigma, ISO 9004, ISO 20000-1, and Agile.

Review and analyze performance metrics to identify and recommend improvement opportunities (e.g., lowering costs, reducing cycle time, improving customer service experience, and increase alignment with business, operational and compliance requirements, etc.)

Works independently, multi-tasks and works autonomously with minimal supervision

Plan, execute, and maintain the quality audit program including recording audit results, assessing process maturity and recommending improvements based on ITIL and industry best practices.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Quality ManagementAudit ExperienceITSMLean/Six SigmaISO 9004ISO 20000-1AgileMetric AnalysisJiraConfluenceSharePoint