Hexagon Asset Lifecycle Intelligence · 2 days ago
Senior Software Consultant
Madison, AL
Full-time
Remote
Senior Level
6+ years exp
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Responsibilities
Works as part of a global team to support customers by troubleshooting and resolving technically complex support issues related to Hexagon’s Asset Lifecycle Intelligence Division’s Solutions and interfaces.
Regularly interacts with solution development and product ownership teams to investigate problems, discuss, and document design issues, and provide customer feedback.
Possesses strong interpersonal skills and effectively communicates with internal and external stakeholders.
Accurately documents support activities and outcomes; Maintains knowledge base.
Develops strong proficiencies in Customer Relationship Management systems.
Maintains adherence to customer service level agreements.
Develops technical documents, instructions, and training for internal and external purposes.
Keeps updated on current Hexagon’s Asset Lifecycle Intelligence division’s solution portfolio through training and sprint reviews.
May conduct customer training or work on service activities when required.
Work under minimal supervision with broad latitude for independent judgment.
Qualification
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Required
Degree qualification in a Computer Engineering or related discipline or equivalent industry experience.
6+ years’ experience in engineering working with Computer Aided Design tool.
Smart Plant product experience is required.
Experience participating in consulting functions and services.
Customer Service experience and ability.
Fluency in the basic technologies underlying the IT industry.
Candidates must be located in the United States.
Preferred
Strong competency of Intergraph Smart3D with knowledge of additional Hexagon Solutions.
Experience with Azure DevOps.
Experience with Visual Studio .NET, C#, SQL preferred.
CST or EST time zone preferred but not required.
Company
Hexagon Asset Lifecycle Intelligence
Hexagon’s Asset Lifecycle Intelligence division helps clients design, construct and operate more profitable, safe and sustainable industrial facilities.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Melanie Eakes
Executive Vice President & Chief Technology Officer
David Cryer
Senior Vice President & Chief Marketing Officer
Company data provided by crunchbase
