Be an early applicantLess than 25 applicants

Company

University of Kentucky · 1 day ago

STEPS Client Technology Analyst I

Lexington, KY

Full-time

Remote

Entry Level

$24/hr - $24/hr

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Responsibilities

Responsible for prioritizing and responding promptly to customer needs based on severity levels.

This role involves managing and documenting incidents and requests, problem management, deploying operating system images to computers, organizing and maintaining tools, and proactively detecting client problems.

Will also manage the configuration and user experience of all Windows desktops, fulfill requests for application upgrades, file share permission changes, group policy changes, and printing configuration changes.

This role requires responding to requests for incident support during and after business hours and taking ownership of identifying and resolving systemic issues.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

System Center Configuration ManagerActive DirectoryGroup PolicyWindows 10Windows 11File Share PermissionsWorkstation Patch ManagementSoftware Deployments

Required

Must be able to sit or stand at a computer workstation Monday – Friday 8am – 5pm, with some evening, nights and weekends required.

Responsible for prioritizing and responding promptly to customer needs based on severity levels.

Managing and documenting incidents and requests.

Problem management.

Deploying operating system images to computers.

Organizing and maintaining tools.

Proactively detecting client problems.

Managing the configuration and user experience of all Windows desktops.

Fulfilling requests for application upgrades.

File share permission changes.

Group policy changes.

Printing configuration changes.

Responding to requests for incident support during and after business hours.

Taking ownership of identifying and resolving systemic issues.

Configures, maintains, and documents System Center Configuration Manager (SCCM), Active Directory and Group Policy.

Client Operating Systems (Windows 10, 11).

Managing File Share Permissions.

Workstation patch management.

Building and configuring software deployments within SCCM.

Company

University of Kentucky

Glassdoor

4.0

The University of Kentucky is a public, research-extensive, land grant university dedicated to improving people's lives through excellence in teaching, research, health care, cultural enrichment, and economic development for over 150 years.

Founded in 1985