200+ applicants

Company

TravelCenters of America · 2 days ago

POS System Administrator I

United States

Full-time

Remote

Mid Level

$70K/yr - $75K/yr

3+ years exp

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Business TravelConsulting

Hiring Manager

Emmy (Ciric) Wolfe

Insider Connection @TravelCenters of America

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Responsibilities

Maintain and configure systems with minimal instruction

Performs analytics to resolve issues and creates preventive solutions with minimal instruction

Builds automation to improve system performance and health

Proactively identifies ways to enhance system performance and stability with minimal instruction

Creates system deployment plans and processes as directed

Participate in research and develop of projects as directed

Understands and implement system policies and security controls on an ongoing basis

Coordinates meetings with internal and external customers to resolve issues

Requires minimal instruction and editing to build documentation

Review and submit expenses and timecards accurately with accepted company practices and procedures

Complete security and other training requirements per company practices and policies at TA

Work on multiple projects in a fast-paced environment with shifting priorities depending on business needs.

Availability to Support (24x7) environment

Responsible for maintaining administrative, technical, and physical security controls on all systems that are owned or maintained by this role.

Responsible for preserving the confidentiality, integrity, and availability of data that is stored, processed, or transmitted on systems that are owned or maintained by this role.

Responsible for following all policies, procedures, standards, and guidelines of the company, including those related to data security

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

System Administrator experienceRemote systems supportAloha POS systemsPhone based service experienceMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft VisioStandard template documentationRemote PC supportNetworking requirements analysisNetwork designNCR Payment GatewayDocumentationFull Service restaurants experienceQuick Service restaurants experienceService NowJira

Required

Bachelor’s degree or equivalent experience in Information Technology or related discipline

System Administrator, or equivalent, role - 3+ years

Phone based service experience - 3+ years

Experience with Microsoft Word, Excel, PowerPoint & Visio skills are required - 3+ years

Experience with standard template documentation - 3+ years

Experience supporting remote systems - 3+ years

Experience with an intermediate level support troubleshooting - 3+ years

Experience with Restaurant POS systems, including Aloha hardware, software, peripherals - 3+ years

Working with Full Service and Quick Service restaurants - 3+ years

Experience with remote PC support (ie. Bomgar, Remote Desktop, CMC, ….) - 3+ years

Experience with production and project issue tracking (ie. Service Now, Jira, ….)

Review networking, hardware and software requirements from Vendors and provide technical recommendations and guidance on implementations with supervised guidance.

Responsible to understand and participate in network design, documentation, and delivery of Aloha POS projects.

Responsible to review, support and provide recommendations for new implementations (acquisitions, new franchise, and construction projects)

To minimize financial and product loss by ensuring proper functionality of Aloha POS systems by responding to defects reported by the sites.

Experience with NCR Payment Gateway (Connected Payments) product.