72 applicants

Company

Colibri Group · 1 day ago

Bilingual Customer Service Representative(Admin)-REMOTE

United States

Full-time

Remote

Entry Level

$16/hr - $16/hr

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Responsibilities

Efficiently manage and respond to customer inquiries via email, chat, and other digital platforms

Assist with elevated phone inquiries when required

Deliver timely, accurate, and empathetic communication, ensuring adherence to a 2-business day SLA

Maintain a professional and customer-first approach in all interactions

Navigate and manage multiple communication tools and platforms effectively

Adapt to various customer communication styles and digital channels

Develop and maintain a thorough understanding of products and services across all assigned brands within the ecosystem

Stay current on updates, changes, and new developments within each brand to provide accurate and up-to-date support

Continuously expand product knowledge to meet evolving business needs as new brands are integrated

Identify customer needs and provide appropriate solutions or alternatives within expected timeframes

Apply critical thinking and technical support skills to resolve issues proactively and anticipate future customer needs

Escalate unresolved issues to the appropriate internal teams for further resolution

Accurately document and maintain detailed records of all customer interactions and transactions

Ensure all records adhere to company guidelines and standards

Maintain up-to-date knowledge of company products, services, and policies to provide consistent and informed support

Follow established communication guidelines, quality standards, and company policies

Participate in quality assurance initiatives and continuous improvement efforts to enhance customer satisfaction and team performance

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SupportDigital Communication Tools

Required

Proven experience in customer support, particularly in digital or back-end roles

Strong proficiency with digital communication tools and platforms

Excellent written and verbal communication skills with a customer-first mindset

Ability to multitask, manage time effectively, and adapt to a fast-paced environment

Critical thinking and problem-solving skills to address customer issues efficiently

Benefits

401(k) matching

Health, Dental & Vision Insurance

Paid time off

Paid training

Employee Assistance Program

Professional Education Coursework

Tuition Reimbursement

Company

Colibri Group

At Colibri, we collaborate with over 5 million professionals and partners to provide exceptional professional education solutions for licensing, continuing education, test preparation, and career readiness.

Founded in 1990