Strategic Business Services · 2 days ago
Junior NetBackup Administrator
USA
Full-time
Remote
Entry Level
1+ years exp
Maximize your interview chancesAccountingFinancial Services
No H1B
U.S. Citizen Only
Insider Connection @Strategic Business Services
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Responsibilities
Coordinates technical delivery with the partner and / or end customer
Coordinates/oversees technical escalations
Assists in monitoring onboarding and technical training of new team members
Actively participates in “Governance” or “Team” calls or meetings and provides documentation as needed
Monitors Payment Card Industry (PCI) or other security compliance as necessary
Technical documentation responsibilities include:
Monthly audits to confirm knowledge base (KB) articles are created as applicable
Ensure Run Book and all other documentation is kept up to date for each customer
Ensure the FUSION shift checklists are accurately maintained
Record meeting notes for all technical calls with customers, provide action items to team and ensure appropriate follow up
Automate reporting to the extent possible
Collaborate with Technical Lead on weekly internal team training sessions
Provide training and / or mentoring of less experienced team members
Build and maintain relationships with customers
Maintain professional communications at all times
Support team on presales engagements as required
Other duties as assigned by SBS Management
Qualification
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Required
1-3 years of Veritas NetBackup experience in the IT Enterprise
Excellent verbal and written communication skills
Results-oriented self-starter with a positive outlook and a clear focus on team success
Ability to prioritize and balance multiple tasks
Proficient using Microsoft Outlook, Excel, Word and PowerPoint
Must be willing to work 12-hour shifts, either day shift or night shift [2-2-3-2-2-3 (14 day) schedule]
US Citizenship required
Preferred
Military service a plus
Company
Strategic Business Services
Strategic Business Services provides accounting and financial services.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
