KMM Technologies, Inc. · 1 day ago

Customer Service Analyst

Reston, VA

Contract

Remote

Entry Level

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Hiring Manager

Rajesh Pamisetty

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Responsibilities

Responsible for answering member, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment.

Proactively provides information and education to members, providers & brokers, as appropriate, about a variety of health, financial, and self-service programs.

Provides basic technical assistance and troubleshooting guidance for digital and electronic applications.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Call Center ExperienceCustomer Service ExperienceProduct InformationClaims ResolutionEligibility QuestionsBilling QuestionsTechnical AssistanceTroubleshooting GuidanceHealth Programs KnowledgeFinancial Programs KnowledgeSelf-service Programs Knowledge

Required

Call Center experience

customer service experience

Responsible for answering member, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment

Proactively provides information and education to members, providers & brokers, as appropriate, about a variety of health, financial, and self-service programs

Provides basic technical assistance and troubleshooting guidance for digital and electronic applications