STAND 8 Technology Services ยท 2 days ago
Salesforce Systems Administrator
New York, NY
Full-time
Remote
Mid Level
$69/hr - $79/hr
3+ years exp
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Responsibilities
Salesforce Administration: Oversee and customize Salesforce Service Cloud and Experience Cloud, including user management, workflows, security settings, and dashboards.
Service Cloud Bots: Design, configure, and optimize Service Cloud Bots (including Einstein Bots) to enhance self-service and automate customer service.
Experience Cloud: Administer Salesforce Experience Cloud for customer and partner portals, managing access, templates, and user interactions.
User Support & Training: Provide support, training, and documentation to ensure effective use of Salesforce solutions.
System Maintenance & Upgrades: Monitor configurations, implement updates, and ensure optimal performance and security.
Automation & Process Improvement: Develop and manage automation processes like workflows, Process Builder, and Flows to streamline operations.
Reporting & Dashboards: Build reports and dashboards to track key metrics and service performance.
Collaboration: Work with business stakeholders to gather requirements, implement solutions, and resolve issues.
Documentation & System Integration: Maintain documentation and collaborate on integrations with third-party tools.
Qualification
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Required
Salesforce Certification: Salesforce Administrator (ADM 201) required; certifications in Service Cloud and Experience Cloud are preferred.
Experience: 3-5 years of hands-on Salesforce administration, with at least 2 years in Service Cloud and Experience Cloud.
Service Cloud Bots: Strong experience in managing and optimizing Service Cloud Bots (Einstein Bots).
Experience Cloud: Expertise in configuring Experience Cloud for customer/partner communities.
Salesforce Configuration: Proficient in setting up user profiles, roles, workflows, security settings, Process Builder, Flows, etc.
Automation & Reporting: Experience with Salesforce automation tools and report/dashboard creation.
Problem-Solving & Collaboration: Strong troubleshooting skills and ability to collaborate with cross-functional teams.
Preferred
Salesforce Advanced Certifications: Service Cloud Consultant, Experience Cloud Consultant certifications are a plus.
Customer Service Experience: Background in service desk or customer service environments.
Agile/Project Management: Familiarity with Agile methodologies and project management principles.
Technical Expertise: Experience with Salesforce integrations and APIs.
Benefits
Medical coverage and Health Savings Account (HSA) through Anthem
Dental/Vision/Various Ancillary coverages through Unum
401(k) retirement savings plan
Company-paid Employee Assistance Program (EAP)
Discount programs through ADP WorkforceNow
Company
STAND 8 Technology Services
STAND 8 is an end-to-end solutions company. We solve business challenges with our focus on people, processes, and technology.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Quinn Fillmon
Founder and CEO
Recent News
Company data provided by crunchbase
