Business Analyst – Cloud Telephony - CCaaS @ Eventus Solutions Group | Jobright.ai
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Business Analyst – Cloud Telephony - CCaaS jobs in Englewood, CO
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Eventus Solutions Group · 21 hours ago

Business Analyst – Cloud Telephony - CCaaS

positionEnglewood, CO
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$100K/yr - $120K/yr
date5+ years exp
ftfMaximize your interview chances
Consulting
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Growth Opportunities
Hiring Manager
Tamara Lee
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Insider Connection @Eventus Solutions Group

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Responsibilities

Translate technical requirements into functional requirements
Be the liaison between the business and technical teams for the deployment of a NICE CXone, Genesys Cloud, or Amazon Connect implementation
Ensure that requirements and design are described clearly and don’t leave room for ambiguity
Work closely with the Client Scrum Master
Participate in daily standup meetings
Work closely with Product owners from one or more Scrum teams to help with decisioning, development priorities and configurations of the business needs
Work closely with the technical team members and advocate for stakeholders
Build trust with the Client

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Business Analyst experienceNICE CXone experienceCCaaS knowledgeIVR knowledgeAmazon Connect experienceGenesys Cloud experienceAgile experienceContact Center designProduct owner collaboration

Required

5 or more years of experience working as a Business Analyst in a technical environment
Knowledge/exposure of CCaaS (Contact Center as a Service) and IVR (Interactive Voice Response)
NICE CXone experience, Amazon Connect and/or Genesys Cloud experience
Experience working with Product owners
Experience working in an Agile environment
Contact Center cloud telephony design and/or implementation experience

Preferred

Amazon Connect experience is a plus

Benefits

Health benefits include a choice of comprehensive medical plans
A dental plan
Vision plan
EAP
Critical illness insurance
A 401(k) plan is available
Employees enjoy PTO and holiday schedule
Basic life and AD&D Insurance with the option to purchase additional coverage
Short-term and long-term disability coverage is also offered
Tax saving accounts; HSA and FSA are also available on qualifying plans

Company

Eventus Solutions Group

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Eventus Solutions Group helps its clients optimize how they engage with their customers in contact centers and digital channels.
dateFounded in 2009
location
Englewood, Colorado, USA
people-size51-200 employees
web-link
http://www.eventusg.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2021-04-27Acquired

Leadership Team

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Milos Djokovic
Managing Director and CEO
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Gregory Weber
Chief Technology Officer
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Company data provided by crunchbase
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