Redbarn Pet Products · 1 day ago
Remote Customer Service Specialist
CA
Full-time
Remote
Entry Level
$15/hr - $18/hr
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Responsibilities
Answering customer questions through phone, live chat, email, and SMS
Taking orders, providing answers, and solving customer issues
Engaging with customers through multiple platforms, ensuring every customer is heard
Tracking returns, gathering feedback, and ensuring satisfaction on every front
Qualification
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Required
A high school diploma or GED (or equivalent experience)
Excellent communication skills—written, verbal, and listening
An ability to connect with people and solve problems with empathy and creativity
Basic math and reasoning skills for customer support and order management
An eagerness to learn, grow, and contribute to our fun, pet-friendly team environment
Preferred
Passionate about pets and pet care, and excited to talk about it!
Tech-savvy and ready to dig into new platforms
Friendly, outgoing, and a natural at making connections
Entrepreneurial, with a growth mindset and drive to improve
Flexible and adaptable, ready to go with the flow in a fast-paced setting
A dedicated team player who believes in going above and beyond
Committed to our Core Values in every customer interaction
Collaborative and excited to work closely with the team to make every customer experience a success
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Pet Food/Treat Discounts
Pet Insurance Discounts
Company
Redbarn Pet Products
Redbarn Pet Products makes high-quality pet food, treats, and chews.
Founded in 1996
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Anna Kemp
Head of eCommerce
Recent News
2023-12-25
Company data provided by crunchbase
