Bloom Nutrition · 22 hours ago

Customer Service Representative

Colorado, United States

Full-time

Remote

Entry Level

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Hiring Manager

Sarah Dahlin

Insider Connection @Bloom Nutrition

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Responsibilities

Respond to customer inquiries via email promptly and in alignment with guidelines from the Customer Service Manager.

Monitor emerging customer issues and assist in identifying and resolving concerns proactively.

Use Bloom's preferred platforms to manage inquiries and resolve customer issues.

Provide insights and recommendations to enhance customer service tools, processes, and strategies.

Follow up with customers to ensure their needs are fully met and to ensure a positive overall experience.

Assist the Customer Service Manager with ad hoc tasks and special projects as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service platformsWillingness to learnCommunicationCustomer-centric attitudeDetail-orientedProblem-solvingTeam playerAdaptabilityReliablePunctual

Required

Entry-Level Experience: While prior customer service experience is a plus, it is not required. A willingness to learn and grow in the role is essential.

Strong Communication Skills: Excellent written communication skills to respond to customer inquiries clearly, concisely, and professionally.

Customer-Centric Attitude: A positive, helpful, and friendly demeanor when interacting with customers, with a strong desire to resolve issues and ensure customer satisfaction.

Detail-Oriented: Ability to multitask and manage customer inquiries accurately while maintaining attention to detail.

Tech-Savvy: Comfortable using customer service platforms or willingness to learn these tools.

Problem-Solving Skills: Ability to assess customer needs and find efficient solutions to issues.

Team Player: Willingness to collaborate with team members and assist with additional tasks as required.

Adaptability: Ability to work in a fast-paced environment and adjust to changing priorities.

Reliable and Punctual: Consistently meets deadlines, is punctual, and dependable in attending scheduled shifts.