Homesite Insurance ยท 20 hours ago
Manager, Customer Service and Sales
St Joseph, MO
Full-time
Remote
Mid, Senior Level
$67K/yr - $111K/yr
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Responsibilities
Provides day-to-day work direction and leadership for direct reports in order to drive customer-focused service solutions for customers (insureds, agents, advisors, clients, or affinity partners).
Develops and motivates team, drives implementation of process improvements within team, and ensures the maintenance of a high level of service for customers.
Creates a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion.
Works with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.
Leads with influence and expertise.
Actively contributes to division or department leadership team.
Communicates and supports organization mission, vision, values, policies, and practices.
Leads, coaches, and develop direct reports by providing work direction and support to team on processes and procedures related to transaction processing and/or established consumer experience standards and techniques.
Provides feedback through effective performance management practices, ensure employees are developing their skills, promoting both team and individual success.
Partners to drive staffing selection in terms of interviewing, evaluating, and selecting qualified candidates to fill open positions.
Assists and coaches direct reports in resolving complex or high priority issues, takes responsibility to resolve issues directly as needed.
Manages team workload and provide guidance in prioritizing work to meet or exceed all assigned business objectives and goals.
Participates in and provides subject matter expertise on cross-functional projects and/or process improvement teams as appropriate.
Attends trainings, etc. to further develop self.
Completes other tasks as assigned.
Qualification
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Required
Demonstrated experience providing customer-driven solutions, support or service.
Demonstrated organizational and communication skills, including the ability to explain complex issues in a clear, understandable manner.
Demonstrated ability to make complex decisions while balancing all stakeholders.
Demonstrated experience with coaching, development of others, and process improvement.
Demonstrated effective experience leading people or projects.
Resident state licensing exam(s) for property and casualty producer licenses within 12 months of hire.
Property and casualty producer licenses for all operating and/or service states must be obtained within 12 months of hire.
Required to maintain current, active license(s) status by continuing education and meeting all state, operating and regulatory requirements.
Preferred
Leadership and Team Management: Effectively leading, motivating, and managing cross-functional teams.
Performance Management: Providing constructive feedback to help team members grow and improve.
Talent Identification: The hiring and interviewing process.
Crucial Conversations: Conducting sensitive discussions with team members regarding performance issues, conflicts, or significant changes.
Strategic Initiatives: Driving strategic initiatives and achieving organizational goals.
Benefits
Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave
Company
Homesite Insurance
Homesite. We've got you covered.
Founded in 1997
1001-5000 employees
H1B Sponsorship
Homesite Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (6)
2022 (73)
2021 (65)
2020 (87)
Funding
Current Stage
Late StageTotal Funding
unknown2013-09-05Acquired
Leadership Team
Benjamin Wright
Senior Vice President, Chief Underwriting Officer
Conor Caldwell
Director of Partner Management
Company data provided by crunchbase
