Bask Health · 21 hours ago
Technical Consultant
United States
Full-time
Remote
Mid, Senior Level
5+ years exp
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Responsibilities
Ensure that Enterprise customers are receiving and understanding the value of the platform
Provide product expertise and strategic consultation during the Enterprise customer journey
Provide training sessions to Enterprise customers
Attend onboarding and pre-production calls as a technical authority
Next.js framework inside and out, learning daily
Work with other members of CS to provide assistance both internally and externally
Develop close partnerships with the CSM team to understand customers' goals
Work with external engineering and infrastructure teams to convey product gaps and needs
Ensure customers have immediate concerns resolved but with a long-term outlook
Specialize in a few product areas and own that within the team
Improving existing, and identifying new, internal documentation, processes and policies
Assist and coordinate with Customer Success Managers with Enterprise requests
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
You lead by example and develop more junior members of the team
You understand modern web architecture, frontend development, and serverless computing
You are experienced with incident management and procedural communication
You possess exceptional communication skills
Unrivaled sense of autonomy, ownership, and comfort with a fast-paced startup
You are comfortable working with a fully remote, globally distributed team
You have a passion to deliver a customer experience second to none
Availability to work within a weekend and on-call rota
3+ years experience in a customer success, sales, or onboarding/implementation role at a SaaS company
5+ years experience with front-end web development or using React in a production setting
Preferred
Have experience using Next.js
Have experience supporting backend runtime environments, especially Node.js
Have experience with CDNs and a good understanding of caching techniques
Work with monorepos and/or custom, complex CI/CD pipelines
Thoroughly understand DNS and can explain this clearly to others
Company
Bask Health
SaaS, Healthcare, E-commerce
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.76MKey Investors
Third Act Ventures
2023-08-01Seed· $0.76M
2022-05-26Pre Seed
Leadership Team
Elias Dorf
Co-Founder
Recent News
2024-05-23
Company data provided by crunchbase
