Affinitiv ยท 1 day ago
Technical Support Representative
United States
Full-time
Remote
Entry Level
2+ years exp
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Responsibilities
Support business customers on our proprietary software to identify service-related needs and offer the most appropriate solutions providing world-class customer service
Proactively stay up to date with all the latest technologies concerning our products and the underlying technologies
Recognize and escalate difficult technical/business issues within the organization
Work with support and/or product development personnel to troubleshoot and work around product issues
Prioritize and organize customer ticket workload
Ability to professionally interact with the end user to train and work with them to meet new requirements and needs via email, phone and ticketing system
Ability to handle high volume tickets and calls while maintaining an up-to-date backlog of actively working tickets
Qualification
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Required
2+ years of high-level technical support in a Windows environment
2+ years technical experience with computer software, including the installation and configuration of Windows programs
Knowledge of Windows Server operating system architecture and security
Knowledge of the car dealership industry
Excellent Customer Support and Technical skills
Excellent troubleshooting skills
Ability to communicate clearly both verbally and in writing
Must be well-organized and detail-oriented
Excellent people skills and the ability to work with a wide range of people
Ability to maintain composure and function well under pressure
Preferred
Experience providing in-person Windows and Mac support, as well as mobile device support (iOS, Android and Windows based devices)
Experience working with Zendesk
Benefits
Medical
Dental
Vision
401K
Generous PTO
Company
Affinitiv
Affinitiv is the only industry partner that offers OEMs and dealerships the ability to achieve better results through the unique combination of our end-to-end, integrated platform, proprietary data analytics, and full range of marketing agency services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Adam Meier
Chief Executive Officer & President
Mike Trevino
President and Chief Technology Officer
Company data provided by crunchbase
