eTeam · 18 hours ago
Customer Service Representative
United States
Contract
Remote
Entry Level
$18.30/hr - $18.30/hr
1+ years exp
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Responsibilities
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Qualification
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Required
SAP (Data Entry, quoting) and Office 365 required (minimum 1 year of experience)
Self motivated, team orientated
1-2 years customer service related experience required
Verbal and written communication skills
Attention to detail
Customer service skills
Interpersonal skills
Ability to work independently and manage one’s time
Ability to accurately document and record customer/client information
Previous experience with computer applications, such as MS Outlook or data entry software
Preferred
Microsoft Excel experience
S/4 Hana Experience
High school diploma or GED preferred
Company
eTeam
eTeam is a staffing agency that also provides payrolling services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-04Acquired
Leadership Team
Swetta Bhatt
CEO APAC & India
Avi Khilnani
COO
Recent News
2023-12-21
2022-01-19
Company data provided by crunchbase
