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Company

Assurant · 17 hours ago

Client Solutions Analyst

United States

Full-time

Remote

Mid Level

$73K/yr - $122K/yr

3+ years exp

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Responsibilities

Execute client & product delivery of complex solutions supporting client, product and Assurant’s vision and culture.

Responsible for documentation and process/system flows in easy-to-understand format for internal and external parties.

Work alongside senior team members to help implement product and client solutions that achieve intended outcomes.

Solutions can include but are not limited to new client onboarding, client requested features, Assurant platform improvements, new product features and operational improvements.

Assist in coordinating cross-functional teams from IT, Operations, Marketing, Finance, and Product to support the execution of client and product solutions.

Ensure smooth transition of projects from development to implementation, working closely with operational teams.

Identify process improvement opportunities using data-driven insights to enhance the efficiency of project delivery.

Co-ordinate analysis of client and product data to generate actionable insights.

Create and maintain dashboards, reports, and visualizations that track key metrics and performance indicators.

Assist in gathering and interpreting data for financial modeling, forecasting, and journey mapping.

Support process re-engineering efforts by identifying inefficiencies and working on solutions to streamline workflows.

Assisting the client, product & Implementation teams to manage all of the critical elements from concept to solution design, to financial modeling, journey mapping, testing, evaluation, and roll out.

Qualification

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Data AnalyticsProject CoordinationProcess ImprovementData Analysis ToolsAgile DevelopmentStakeholder ManagementBilingual - Spanish/English

Required

Bachelor’s degree or equivalent experience

3+ years of experience in operations, project coordination or data analytics, ideally within product development, service delivery, or business analysis roles

Ability to analyze and process complex data from multiple sources and deliver clear recommendations

Proficient in data analytics tools such as Excel, SQL, Power BI, or similar

Experience working in an Agile development environment

Excellent oral and written communication skills

Excellent organizational and planning skills

Able to understand and manage through complex issues and proven ability to develop solutions that generate favorable results

Proven understanding of how processes and systems interact

Demonstrated track record of successfully designing and implementing solutions

Organized and structured in thought, approach, and communication

Able to successfully navigate through organizational complexity

Able to process complex time sensitive data and information from multiple sources, make decisions and communicate actions

Able to manage multiple projects, concurrently. Has professional presence, polish, and demeanor to engage with clients

Able to build trust, respect and rapport while successfully influencing internal and external stakeholders’ clients to successfully achieve a common goal

Able to connect personally, demonstrate knowledge of client’s business and communicate our value

Navigates effectively through Assurant’s organization and utilizes tools, technologies and people to effectively deliver the client business solutions

Able to drive change effectively and deliver on results

Probes in a consultative way for understanding of client’s needs and business drivers to create business solutions

Is considered a client-acknowledged subject matter expert