Quility Insurance · 17 hours ago

Customer Relations Specialist and Webinar Coordinator

United States

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Solve support tickets and update FAQs according to documented trends

Partner cross-departmentally in organizing impactful and engaging weekly National Calls and Webinars

Provide support and celebration through intentional correspondence to agents throughout their career journey, celebrated milestones and specified life events

Track, maintain, and report on corporate-led calls & webinars engagement metrics

Collaborate cross-departmentally in capturing, promoting, and reporting on agent-led events, corporate-led events, contests, calls, webinars, and trainings

Maintain comprehensive directory of Agency Groups and create snapshot views for executives as needed

Execution of any Agent Success department initiatives, tasks, processes and/or projects as assigned by management

Qualification

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ZoomCollaboration skills