Jenius Bank · 10 hours ago

Director of Fraud Operations (Remote)

Arizona, United States

Full-time

Remote

Lead/Staff, Director/Executive

$195K/yr - $235K/yr

15+ years exp

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Responsibilities

Build, scale, and lead a world-class Fraud Operations team for loans, deposits, and card across internal and outsourced (BPO) team members to maximize the customer experience while combating fraud.

Deliver outstanding team performance through talent acquisition, associate development, and inspiring leadership.

Establish and track OKRs and KPIs for Fraud Operations including a daily understanding of queue sizes, loss trends, and other dashboards to adjust the team priorities in real time.

Ensure loss recovery, disputes management, detection service levels, and customer support service levels are met.

Ensure operational excellence through process and controls design, procedure adherence, and quality assurance.

Identify risk factors and trends of potentially fraudulent activity, including the development of trend reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity

Build and maintain programs that incorporate best practices and adhere to applicable regulations including, Suspicious Activity Reports, Red Flags, Identity Theft Protection Program, etc.

Forecast staffing needs to align with the fraud roadmap set by the ED of Fraud Strategy.

Report on fraud team performance to senior executive leadership on a regular cadence.

Recommend and drive long-term, strategic initiatives, and projects in support of minimizing fraud losses while providing a positive user experience

Qualification

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Fraud OperationsCompliancePeople ManagementFinancial ServicesRisk ManagementData AnalysisKYC/CIP ComplianceTalent AcquisitionProcess DesignCustomer ExperienceData-Driven ApproachChange ManagementTrend AnalysisFraud Detection

Required

15+ years working in enterprise environments, preferably in Fraud, Compliance or Operations, with 7+ years in people management directly managing Fraud Operations teams

Experience in regulated financial services, with review of such activities as payments (ACH Debit etc), P2P money movement, disputes, chargebacks, AML, and compliance frameworks such as KYC/CIP

In-depth knowledge of the financial services/banking regulatory environment: FACT Act, Bank Secrecy Act, Suspicious Activity Reporting (SARs), Reg E, FINRA/SEC, etc.

Ability to multitask and prioritize for both you and your team, while maintaining flexibility to resolve urgent or business critical issues

Curiosity and a keen drive to investigate and challenge Jenius’ defenses, always preparing for a new attack vector or fraud scheme and never being satisfied with the status quo

Must be able to deal with ambiguity, effectively cope with change, and shift gears comfortably

You have strong leadership and supervisory skills with a passion for preventing fraud and mitigating risks

Mentor to your team, working to develop them while holding them accountable, providing current, direct, complete and actionable positive and constructive feedback to your team and peers

Sets clear objectives and controls to measure performance, monitor risks, and deliver results

Data driven with the ability to derive your own answers from large data sets, as well as the ability to work strategically and steer the business vision with Product Operations and Data Science teams