FinThrive · 19 hours ago

Solutions Manager

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Deliver superior customer service while diagnosing and resolving client application, data, and connectivity issues in accordance with the internal policies, providing clear and concise documentation

Provide coordination and clear communication via phone, email and Salesforce on a case or other client support activities to both internal and external customers

Organize, investigate, and resolve assigned work in a timely and effective manner

Assist with software testing releases

Interface/communicate with other departments to ensure product maintenance utilizing established procedures

Support application functionality and remains current on release updates and product knowledge

Document support calls/cases and resolution for future reference and reporting

Adhere to established procedures of documenting cases

Document software/product bugs for development staff

Provide additional client support

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SalesforceHealthcare Patient AccessMicrosoft OfficeInternet Explorer

Required

High School Diploma or Equivalent

2+ years of experience in a support role troubleshooting customer issues to resolution

2+ years of experience working in healthcare patient access, or patient registration, or insurance verification, or working for a vendor supporting a client hospital or physician

Experience showing initiative, including anticipating customer needs and going the extra mile to ensure an engaging and positive customer experience

Demonstrated experience communicating effectively with a customer and simplifying complex information

Ability to multi-task and prioritize departmental functions to meet both timed deadlines and quality expectations with great attention to detail

Demonstrated ability to meet performance objectives, including all applicable service level agreements

Demonstrated ability to navigate Internet Explorer and Microsoft Office