Rippling · 9 hours ago

Senior Partnerships Manager, Implementation

San Francisco, CA

Full-time

Remote

Mid, Senior Level

$82K/yr - $152K/yr

5+ years exp

Maximize your interview chances

EmploymentHuman Resources

Insider Connection @Rippling

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Design & launch a process to identify, vet and select and evaluate system integrator partners.

Develop and manage robust system integrator ecosystem of partners certified to implement customers on Rippling’s products.

Serve as the key point of contact between Rippling & partners; maintain strong relationships at all levels of the business to ensure mutual success.

Partner with Business Development to establish commercial agreements.

In partnership with our CX Enablement team, build out the process to train & certify SI consultants.

Coordinate on-going enablement and coordination so partners stay up to date on all products & services.

Establish clear metrics and KPIs to measure the success of the program and partnerships.

Define the systems & operational requirements to execute implementations with SI partners & monitor program outcomes.

Partner with product & business systems teams to execute on the requirements and ensure SIs have the tools & resources the need.

Operationalize the program; establish the operating cadence, weekly book reviews, escalation processes.

Manage the day-to-day operations of the program, ensure all customers of SI partners have an excellent customer experience.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Partnerships ManagementImplementation ManagementCustomer SuccessData-Driven Decision MakingProject ManagementOperations Management