Amazon · 15 hours ago
Korean Selling Partner Support Associate, SP-Support
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Responsibilities
Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills.
Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.
Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively.
Demonstrates effective, clear and professional written and oral communication.
Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes the Selling Partner’s needs, then provides appropriate solutions.
Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals.
Ability to maintain excellent levels of confidentiality and data security standards.
Adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service.
Actively seeks solutions through logical reasoning and data interpretation independently.
Ability to effectively communicate with other internal departments to jointly resolve inquiries and relay the information to the selling partner in a clear and concise manner.
Fosters a positive and cooperative team environment, focusing on strengthening the team knowledge base to improve overall performance.
Demonstrates Enthusiasm for learning and commitment to continuous improvement.
Qualification
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Required
High school Graduate
Fluent in English and Korean Language with written and verbal communication skills
Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel)
Typing skills of 30 words per minute with an accuracy of 93%
Must have (or be able to obtain prior to start) high speed internet with up to 10Mb download and 5Mb upload This must be hardwired to your computer via Ethernet Cable (not provided).
Must have a dedicated private workspace, free of distractions and noise. Access to your work area by non-Amazon individuals is strictly prohibited
Requirement of high-speed internet: minimum 25Mbps speed
Employees are required to work from a dedicated area within the home (the work space).
The work space must provide audible and visual isolation from other occupants such that the computer screen is not visible, conversations are not audible to other occupants of the home, and background noise is not audible to Selling Partner
Should have internet and power back up in case of connectivity/power outages
Preferred
1+ years of customer service experience with 6months+ working in a Phone or chat B2B or Technical customer service environment.
Business acumen in areas of e-commerce and retail is advantageous.
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (14000)
2022 (23375)
2021 (15334)
2020 (14558)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
Kleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Recent News
2024-12-10
2024-12-10
Company data provided by crunchbase