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Company

Leidos · 8 hours ago

ServiceNow Business Analyst

United States

Full-time

Remote

Mid Level

$72K/yr - $130K/yr

4+ years exp

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ComputerGovernment

Actively Hiring

No H1B

U.S. Citizen Only

Security Clearance Required

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Responsibilities

Perform administrative functions as needed.

Work closely with our customers to obtain requirements.

Lead the team in generating, enhancing, implementing and executing systems engineering and team processes, plans and procedures.

Lead the team in working with stakeholders to analyze the business and technical needs for ServiceNow ITSM and CSM and other systems/applications/tools, and define and document the needed system and software requirements in the form of roadmaps, backlogs and user stories.

Lead the successful completion of requirement definition and documentation within required program schedules.

Lead monthly, interim and out of cycle releases.

Accomplish all tasks via a combination of individual hands-on effort and leadership of ServiceNow team members in the performance of these tasks.

Lead team activities as needed, including those that are part of the Agile process such as scrum meetings.

Support team activities and review work products to ensure implementation and testing is consistent with requirements and meets business needs.

Provide status of team activities to management as needed.

Mentor and develop team members, particularly in the areas of systems engineering, business analysis, requirements generation and associated ITIL and Agile best practices.

Receive a moderate level of guidance and direction, able to work independently and in a team setting.

No supervisory responsibilities but may need to provide guidance/instructions to employees on the MSS team when requested by other Business Analysts, Technical Lead or MSS Management.

Qualification

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Systems engineeringBusiness analysisAgile methodologiesServiceNow ITSMServiceNow CSMAgile certificationsCloud developmentSoftware developmentJIRA

Required

Bachelors degree in relevant field with a minimum of 4 years experience or Masters degree in relevant field with a minimum of 2 years experience. Additional years of experience and/or relevant certifications will be considered in lieu of degree.

Systems engineering experience, including generation of systems and software requirements

Business analysis experience, including working with customers and stakeholders to define system needs

Experience leading small to medium teams or projects

Experience establishing goals and plans that meet project objectives

Customer interface experience

Experience working across multiple levels of internal and customer stakeholders and reaching consensus on complex technical solutions

Excellent communications skills

Excellent teamwork skills

Experience with use of Agile methodologies for systems engineering, software development and/or testing

Ability to obtain and maintain a Government Public Trust Clearance

U.S. Citizen