Hexaware Technologies · 1 day ago
ServiceNow Solutions Architect
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years exp
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Hiring Manager
Sagar Kumar
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Responsibilities
Acts as an advocate for customers at CXO level.
You will oversee ServiceNow portfolio for customers and advice on achieving business outcomes via usage of ServiceNow products.
Prescribe best practices, innovations, ServiceNow product capabilities to help customers achieve their goals and create future roadmaps.
Practical experience in overseeing customer outcomes, understanding customer’s needs & challenges.
Work with teams to improve product adoption and increase footprint.
Develop strategies and guide customers to obtain maximum value from their ServiceNow investment & License usage.
Provide technical consultation on critical issues, answering platform related questions, improvement opportunities.
Facilitate ServiceNow roadmap on upcoming future releases to client CxO level.
Appraise latest ServiceNow Modules & Features, provide details around what’s coming up and relevant based on the existing/new SKUs for the customer.
Comfortable in doing regular customer leadership connect from a Strategy perspective.
Evaluate and provide design insights to Architecture team as needed.
Assist customers in Product Capability mapping and maturity assessment.
Acts as the escalation point for Customer leadership for any issues and help in resolving them.
Qualification
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Required
Experience in ServiceNow – 10+ years
ServiceNow Engagement Manager experience – 5+ years
Practical experience in overseeing customer outcomes, understanding customer’s needs & challenges.
Work with teams to improve product adoption and increase footprint.
Develop strategies and guide customers to obtain maximum value from their ServiceNow investment & License usage.
Provide technical consultation on critical issues, answering platform related questions, improvement opportunities.
Facilitate ServiceNow roadmap on upcoming future releases to client CxO level.
Appraise latest ServiceNow Modules & Features, provide details around what’s coming up and relevant based on the existing/new SKUs for the customer.
Comfortable in doing regular customer leadership connect from a Strategy perspective.
Evaluate and provide design insights to Architecture team as needed.
Assist customers in Product Capability mapping and maturity assessment.
Acts as the escalation point for Customer leadership for any issues and help in resolving them.
5+ years of relevant experience in the role of Customer Success Advocate in ServiceNow domain preferably in Professional Services.
Hands on experience in ServiceNow reporting and Performance Analytics capabilities.
Preferred
Certified Master Architect (CMA)
ServiceNow Pre Sales accreditations for multiple products
Good knowledge of ITIL Framework
Well versed with SAFe Agile practices
Benefits
Excellent Health benefits with low-cost employee premium.
Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage.
Unlimited training and upskilling opportunities through Udemy and Hexavarsity.
Company
Hexaware Technologies
At Hexaware, we're not just a global technology and business process services company; we're a community of 32,536 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology.
10001+ employees
H1B Sponsorship
Hexaware Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (423)
2022 (592)
2021 (680)
2020 (960)
Funding
Current Stage
Public CompanyTotal Funding
$67.69MKey Investors
MAPE Advisory GroupGeneral Atlantic
2021-10-23Acquired
2013-01-01Post Ipo Equity
2006-10-01Post Ipo Equity
Leadership Team
P R Chandrasekar
CEO and Vice Chairman
Srikrishna Ramakarthikeyan
CEO
Recent News
2024-11-21
PRNewswire
2024-10-24
2024-05-23
Company data provided by crunchbase
