JetBrains · 3 days ago
Customer Success Engineer (IntelliJ IDEA, PyCharm, AI/ML)
Seattle, WA
Full-time
Remote
Mid, Senior Level
5+ years exp
Maximize your interview chancesDeveloper ToolsEnterprise Software
Insider Connection @JetBrains
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Work closely with JetBrains Account Executives.
Help customers adopt JetBrains products and services to achieve desired business outcomes. This responsibility may include whiteboarding and assisting with the development of architecture or providing support for overcoming technical and cultural barriers to adoption.
Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies.
Be the customers’ advocate within JetBrains, representing them to the Support and Product Engineering teams, as well as other groups.
Recommend product enhancements based on your experiences with the customers and the feedback you receive from them.
Help product teams present and evaluate new product ideas to the customers in your portfolio.
Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology both within JetBrains and in the field at large.
Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
5+ years of experience in technical consulting, technical customer success, or other customer-facing technical roles.
Extensive experience in software development, QA, IT, DevOps, ML, or any related IT field – the wider the variety of fields, the better.
Hands-on knowledge of AI/LLMs in the field of software development.
A passion for continually improving the customer experience.
Strong verbal and written communication skills in English and the local language of your office.
Exceptional presentation skills for demonstrating JetBrains products to customers.
The ability to quickly identify and address technical and business challenges related to software development tooling.
The ability to convey technical concepts to customers of all technical backgrounds.
Comfort in a fast-paced and dynamic working environment.
Experience working in or with large software development teams.
A collaborative and team-focused mentality, with a willingness to take initiative.
Self-direction and resourcefulness.
The ability to travel approximately 25% of the time.
Company
JetBrains
JetBrains is a global software company that creates professional software development tools and advanced collaboration solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Maxim Shafirov
Chief Executive Officer
Paul McCabe
CEO
Recent News
2024-11-29
2024-11-26
International Business Times
2024-11-26
Company data provided by crunchbase
