Xyant Services ยท 5 hours ago
Service Designer
San Jose, CA
Contract
Remote
Senior Level, Lead/Staff
10+ years exp
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Responsibilities
Able to understand stakeholder needs, and recommend scopes to achieve goals in the timeframe provided
Facilitate the creation of aligned strategic visions for department services
Leverage the insights, patterns, and desires from partner department projects to build the roadmaps and priorities of platforms and products
Analyze how policies, interpersonal dynamics, history, and organizational structure impact service delivery
Help partner departments navigate changing touchpoints, tools, and processes, determining the impact on current operations and how much change they can take on with each iteration
Identify new opportunities to improve systems and processes with technology
Advocate for the benefits of service design to colleagues and collaborators to help them understand the value
Establish standards for what good service design looks like
Lead the early stages of projects, conducting discovery with colleagues to understand, document, and communicate the current process and challenges
Facilitate discovery sessions and workshops that uncover customer/employee/user problems, identify enterprise opportunities and propose new solutions
Analyze and evaluate the constraints and possibilities of our complex systems and platforms
Work with UX CoE (Center of Excellence) Research to plan and conduct thoughtful and ethical user research with users, front line staff and partners
Work co-creatively with partner department staff to develop and recommend design solutions that are both desirable and feasible
Translate employee needs into business/product/service requirements, and champion the (research-informed) employee experience
Design the future state of backstage systems and front-stage user experiences.
Craft and deliver compelling stories and presentations to communicate insights, concepts, plans and impact
Create deliverables to express design solutions to the team and our partners, such as service blueprints, journey maps, and system maps
Qualification
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Required
10+ years of experience ranging across all areas of design and design delivery
BA in Design, Service Design, HCI, or a related discipline
Experience (and a love of!) solving complex design and technology problems using systems thinking
Ability to lead projects autonomously, including workshops, brainstorms, and service design consults on initiatives across various business units
Possess strong presentation, storytelling, and communication skills
Justify design decisions using research and data
Excel in facilitation and workshop leadership
Apply design research to uncover employee needs and challenges
Exhibit strong collaboration and relationship-building abilities
Be creative in how to solve ambiguous and complex problems
Preferred
Masters preferred
Company
Xyant Services
Xyant Services provides management consulting services focusing on human capital management/workforce solutions for knowledge workers.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Shalini Srinivasan
Chief Operating Officer
Company data provided by crunchbase
