Conifer Health Solutions · 2 days ago
PS Customer Service Representative (Spanish Bilingual Required) - Remote
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Conifer Health Solutions is a healthcare services company helping organizations strengthen their financial performance. They are seeking a Customer Service Representative to support their call center related to physician billing for multiple clients, ensuring quality service and patient satisfaction.
Health Care
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Responsibilities
Handle a large call volume while ensuring quality customer service and patient satisfaction
Follow-up on all issues not resolved during conversation with patient/guarantor
Ability to complete other related customer service duties as assigned
Answer patient calls within the guidelines of call center metric objectives
Ensure appropriate HIPAA compliance guidelines
Adhere to work schedule and follow call center phone procedures
Maintain professionalism and confidentiality
Qualification
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Required
High School degree or equivalent
Proficiency in Microsoft Outlook, Excel and Word
Ability to handle a large call volume while ensuring quality customer service and patient satisfaction
Follow-up on all issues not resolved during conversation with patient/guarantor
Ability to complete other related customer service duties as assigned
Ability to perform each essential duty satisfactorily
Skill to effectively assist patients with sensitive and confidential issues
Understanding of the obligation to collect outstanding patient balances
Ability to handle multiple tasks along with setting appropriate priorities with client information
Answer patient calls within the guidelines of call center metric objectives
Ensure appropriate HIPAA compliance guidelines
Adhere to work schedule and follow call center phone procedures
Maintain professionalism and confidentiality
Must be able to work in sitting position, use computer and answer telephone
Ability to travel
Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments
Preferred
At least 1 year experience in a medical customer service role
Previous experience in a call center environment
Previous experience with medical billing systems; GE Centricity or EPIC experience a plus
Benefits
Medical, dental, vision, disability, and life insurance
Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program, Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.
Company
Conifer Health Solutions
Conifer Health Solutions is a healthcare services company helping organizations strengthen their financial performance
Funding
Current Stage
Late StageRecent News
EIN Presswire
2024-11-07
2024-05-21
Company data provided by crunchbase