71 applicants

Company

Xcelerate Solutions · 3 days ago

Application Programmer (Application Sustainment)

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

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B2BRobotics

Growth Opportunities

No H1B

U.S. Citizen Only

Security Clearance Required

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Responsibilities

Perform all activities required for operational sustainment of EWSC.

Assist and answer inquiries for user assistance from Government and contractor personnel.

Document, analyze, review, evaluate, repair, and resolve deficiencies involving operating systems, software, databases, and networking issues.

Propose alternative solutions to EWSC operational problems if software modification is necessary.

Investigate and resolve software compatibility issues.

Coordinate with other Government and third-party contractors to resolve operational issues.

Generate and distribute operational reports to Governmental entities.

Meet established Service Level Agreements (SLAs) for services and service components.

Perform additional operational support services as identified within the scope of services for Task Order.

Identify, track, manage, and resolve technical problems associated with EWSC including creation of short-term workarounds to contain technical problems until long-term solutions can be deployed.

Provide and coordinate technical support for integration activities.

Identify, document, coordinate, and perform data migration or data corrections.

Respond to software application issues and assist in conducting recovery or restart services.

Develop protocols to support disaster recovery and implement as directed.

Review and refine data retention policies and practices to ensure compliance with Federal records requirements.

Develop concepts / tools and upon COR approval, implement changes to EWSC for problem prevention, application performance improvements, increased efficiency, and cost avoidance.

Provide subject matter expertise for system architecture, application performance, proposed alternate solutions, technical capabilities, functionally driven application support projects, software / technology refresh projects, and new or existing technology integration / implementation projects.

Identify and assist with investigations / resolution of cross-application EWSC issues and problems.

Perform proactive and reactive troubleshooting to effectively identify and resolve software problems.

Engage with third party contractors as necessary to localize and resolve technical issues.

Coordinate with software manufacturers to correct problems with software coding / defects.

Software coding / defect corrections requiring remediation by Advanced Technical Support Services / Tier III (such as software manufacturers) must be approved by the COR prior to submission. See section 2.3.3.1.d.1.iii of this PWS for details.

Identify, document, collect, and provide reports on system metrics.

Identify, review, assess and coordinate with the Government on software manufacturer end of product life (EOL) dates, impact, and replacement.

Support and conduct verification solutions / applications within EWSC are compliant with Section 508 of the Rehabilitation Act of 1973, 26 CFR Part 1194.

Establish and sustain tracking of all maintained / supported equipment (virtual or otherwise) associated with EWSC.

Perform additional technical support services as identified within the scope of services for Task Order.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sustainment lifecycle managementSoftware troubleshootingSystem architecture expertiseTechnical support coordinationData migrationSoftware codingDisaster recovery protocolsSection 508 complianceTechnical certification