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Company

Oracle · 2 days ago

Principal Technical Support Engineer 4 - ZFS Storage

United States

Full-time

Remote

Lead/Staff

$30.87/hr - $67.88/hr

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Responsibilities

Remote technical support using phone, email, and web applications technologies.

Technical support to include problem isolation, troubleshooting, and resolution of hardware and software for the ZFSSA storage and ZS OCI cloud product. May also require systems level troubleshooting skills and or system administration skills (Solaris, Windows, Linux, etc.) of networked clients that are interconnected to the ZFSSA and/or ZS OCI environment(s).

Create knowledge documentation as necessary to assist with possible future problem resolution.

Work closely with all levels of the customers technical staff that are related to solving the problem.

Collaborate with other support domains, parts dispatch, development, and sales teams within Oracle to facilitate a resolution, and ensure proper support delivery is available for customer needs.

Prioritize workload and advance technical problems where appropriate to the next level of expertise.

Effective time management skills.

Ability to learn and integrate new technologies in a fast-paced environment.

Remote troubleshooting experience with server and storage products, hardware and software, system level troubleshooting skills and or system administration skills (Solaris, Windows, Linux, etc.).

Work on weekends /holidays may be needed from time to time.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

NASZFSOracle CloudCloud Infrastructure (OCI)SolarisLinuxISCSIFibre-ChannelSCSISATASSDNVMeNDMPRAIDHDDBlock DeviceRemote ReplicationFile EncryptionFile RetentionPooled StorageSnapshotsHigh AvailabilityClusterShadow MigrationOSI ModelEthernetInfinibandTCP/IPNFSSMB

Required

Experience and a good understanding in storage protocols: iSCSI, Fibre-Channel, SCSI, SATA, SSD, NVMe, NDMP, etc.

Experience and a good understanding in storage concepts: NAS, (RAID) topologies, HDD, SSD, Block Device, Remote Replication, File Encryption, File Retention, Pooled Storage, Snapshots, High Availability, Cluster, Shadow Migration, ZFS, etc.

Hands-on experience with installation, upgrading and troubleshooting NAS and other data storage environments.

Existing knowledge of the ZFS Storage Appliance hardware architecture, and ZFS concepts (zpool, filesystems, file permissions, etc.) is a plus.

Experience with Oracle Cloud / Oracle Cloud Infrastructure (OCI) and/or experience with other cloud vendor solutions.

Hands-on experience with networking concepts and topologies: OSI Model, hybrid, mesh, hub-and-spoke, etc.

Hands-on experience with network protocols: Ethernet, Infiniband, TCP/IP, NFS, dNFS, SMB, LDAP, DNS.

Hands-on experience with Infiniband, network routing, network switches, VLAN, LACP, IPMP, Network Security, etc.

Experience with industry standard tools to troubleshoot and diagnose network connectivity and performance problems: traceroute, tcpdump, packet analyzers, etc.

Experience with Solaris, Oracle Linux, LINUX, UNIX, Microsoft Windows Server.

Hands-on experience with Active Directory server and related environment.

Ability to write and understand shell script and/or C.

Skills in troubleshooting, and problem resolution.

Good customer interaction and organizational skills.

Good verbal and written English Language communication skills.

Remote technical support using phone, email, and web applications technologies.

Technical support to include problem isolation, troubleshooting, and resolution of hardware and software for the ZFSSA storage and ZS OCI cloud product.

Create knowledge documentation as necessary to assist with possible future problem resolution.

Work closely with all levels of the customers technical staff that are related to solving the problem.

Collaborate with other support domains, parts dispatch, development, and sales teams within Oracle to facilitate a resolution.

Prioritize workload and advance technical problems where appropriate to the next level of expertise.

Effective time management skills.

Ability to learn and integrate new technologies in a fast-paced environment.

Remote troubleshooting experience with server and storage products, hardware and software, system level troubleshooting skills and or system administration skills (Solaris, Windows, Linux, etc.).

Work on weekends/holidays may be needed from time to time.

Preferred

Storage product certification is an advantage.

Cisco Certified Network Associate (CCNA) and/or any other network certification.

Knowledge of Solaris internals and concepts such as Kernel, threads, stack, locking mechanisms, scheduling and memory management are a plus.

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.

Accrued Vacation is provided to all other employees eligible for vacation benefits.

For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

Vacation accrual is prorated for employees working between 20 and 34 hours per week.

Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire.

Refreshes each calendar year.

Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

Company

Oracle

Glassdoor

3.8

Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.

Founded in 1977

Austin, Texas, USA

10001+ employees

https://www.oracle.com/

H1B Sponsorship

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