Liberty University · 10 hours ago

Financial Aid Contact Center Agent I

Lynchburg, VA

Full-time

Remote

Entry Level

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Higher Education

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Insider Connection @Liberty University

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Responsibilities

Serves as a primary contact via phone calls, live chats, and emails for students seeking information regarding their financial aid status.

Performs proactive outbound calls to provide students with updated information regarding their Financial Aid status.

Complete SharePoints, follow up with students and work on Special Projects.

Works effectively as a team member, embracing and fostering LU's mission.

Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups.

Performs other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Fluency in SpanishFluency in ASLFederal/state aid programsPELLFSEOGFWSFDLPVTAGVoc. RehabInstitutional aidScholarshipsVeterans/military benefitsOutside aidMicrosoft OfficeSharepointApexBanner softwareComputer skills

Required

A bachelor's degree

Fluency in Spanish or ASL

Knowledge of federal/state aid programs including: PELL, FSEOG, FWS, FDLP, VTAG, Voc. Rehab, Institutional aid and scholarships, veterans/military benefits and outside aid

Proficiency in Microsoft Office suite

Ability to utilize Sharepoint, Apex, and Banner software

Must be able to work a flexible schedule

Not in default on any federal student or parent loans

Individual must not be convicted of, or have pled nolo contendere or guilty to, a crime involving the acquisition, use, or expenditure of federal, state, or local government funds

Proper phone etiquette and ability to represent the university in a professional manner

Effective communication both verbally and in writing

Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature

Excellent computer and organizational skills

Ability to dynamically problem-solve for customers while providing practical information and options

Regularly required to lift 10 or fewer pounds