171 applicants

Company

Netfor, Inc. · 9 hours ago

Support Desk Technical Representative-January 2025-Central Indiana

United States

Full-time

Remote

Entry Level

$16/hr - $16/hr

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Customer ServiceInformation Technology

No H1B

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Responsibilities

Provide timely and accurate information to incoming customer questions

Answering phone calls for customers needing technical assistance

Provides timely feedback to the company regarding service issues or customer concerns.

Thrives on getting positive customer satisfaction survey comments.

Assist customers with basic technical troubleshooting (point of sale systems, hardware, and software)

Processes customer orders/changes/returns according to established department policies and procedures.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical troubleshootingCustomer service skillsMicrosoft Office proficiencyWindows operating systemsMulti-function printersTyping skillsA+ certificationCompTIA certification

Required

Ability to talk and type at least 35 words per minute

Strong and efficient communication skills

Strong ability to multi-task

Ability to identify the root cause

Ability to handle calls with professionalism, sensitivity, and diplomacy under pressure

Must be independent, motivated, and innovative

Must be confident and flexible

Ability to work 100% from within our knowledge base without deviation

Punctuality with a positive attitude

Microsoft Office proficiency

Must have the ability to work with a diverse client base and use both technical and customer service skills

You must own a Desktop or laptop with the following minimum specifications: A desktop or laptop Windows PC (MAC, Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)

Operating System - Windows 10 For Windows Systems

RAM or Memory - 8GB or higher

Processor - I5 9500 or Ryzen 3 3100 or higher

SSD 256GB or higher with at least 100gb of free space

Preferred

Experience with troubleshooting Windows operating systems, multi-function printers, and networking a plus

The preferred applicant will have at least one technical or customer service certification if all other qualifications noted above are not met. A+, CompTIA, or similar certification preferred