68 applicants

Company

Dropbox · 8 hours ago

Account Manager

United States

Full-time

Remote

Mid Level

$142K/yr - $192K/yr

4+ years exp

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CollaborationEnterprise Software

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Own, drive and manage the end-to-end customer relationship – ensuring customer retention, renewal and up-sell/cross sell of the entire DBX solution set

Accurately maintain forecast of your territory and communicate any retention risk to internal resources in order to develop resolution strategies

Ensure customer satisfaction and delight though alignment to leverage DBX solutions to solve/support customer business priorities.

Prospect heavily within your install base of accounts and create net new sales pipeline

Establish multiple customer touch points by mapping and engaging key stakeholders across the Customer organization

Lead proactive deep discovery conversations to uncover new opportunities within existing accounts and ensure the Dropbox multi-product offering reaches the key stakeholders

Partner with our Customer Success Managers and Technical Solutions Specialists to develop account plans and strategies to drive revenue growth and market share within these accounts

Delight every Dropbox customer with each interaction and play a key role in developing the market reputation of Dropbox as we scale and evolve our products to meet business customers’ needs

Deliver impactful product demos, provide insightful technical answers, and recommend creative ways to get the most out of Dropbox Business

Support and drive customer understanding of and appreciation for the Dropbox product roadmap

Be the voice and champion of the customer to the product team and other cross functional organizations.

Become a strong technical product expert through training and deep utilization of Dropbox core products

Make every potential Dropbox customer happy with every interaction, regardless of deal size or likelihood of close

Develop a thorough understanding of Dropbox products and maintenance contracts

Manage, track, and report sales activities and results using Salesforce

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Closing sales experienceSelling into ITSales methodology trainingSaaS technical acumenSalesforce.com knowledgeMS Office SuiteG-Suite knowledgeProblem-solving mindset

Required

4+ years experience in a closing sales role

Prior experience selling into IT

Former BDR experience

Commercial Acumen

Certified sales methodology training

Collaborative and Highly Engaged approach

High level of self-motivation

Exhibit a can-do attitude and a willingness to go the extra mile to accomplish tasks and overcome obstacles

Ability to approach projects with enthusiasm, determination, and a solution-oriented mindset

Strong SaaS Technical acumen

Working knowledge of MS Office Suite (Word, Excel, and PowerPoint) & G-Suite

Knowledge of Salesforce.com and Slack

Bachelor's Degree or equivalent required

Capability to work in a Virtual First environment

Preferred

Consultative selling experience in growing existing accounts

Strong negotiation and prospecting skills

Customer Oriented, Problem-solving & analytical mindset

Embraces challenges as opportunities

Strong Track record of meeting sales objectives such as quota and productivity requirements

Benefits

Competitive medical, dental, and vision coverage

401(k) plan with a generous company match and immediate vesting

Flexible PTO/Paid Time Off, paid holidays, Volunteer Time Off, and more, allowing you time to unplug, unwind, and refresh

Income Protection Plans: Life and disability insurance

Business Travel Protection: Travel medical and accident insurance

Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food and groceries, and much more

Parental benefits including: Parental Leave, Child and Adult Care, Day Care FSA, Fertility Benefits, Adoption and Surrogacy Support, and Lactation Support

Access to over 10,000 global co-working spaces through Gable.tomaking it easy to book flexible workspaces for collaboration or individual work

Quarterly Cell phone and internet allowance

Mental health and wellness benefits

Disability and neurodivergence support benefits

Company

Dropbox

Glassdoor

4.4

Dropbox is a smart workspace company that provides secure file sharing, collaboration, and storage solutions.

Founded in 2007

San Francisco, California, USA

1001-5000 employees

https://www.dropbox.com

H1B Sponsorship

Dropbox has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (74)

2022 (165)

2021 (206)

2020 (188)