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Company

Urbint · 10 hours ago

Account Manager

United States

Part-time

Remote

Mid Level

$65K/yr - $75K/yr

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Artificial Intelligence (AI)Construction

Comp. & Benefits

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Responsibilities

Become an expert on Urbint’s software platforms. Learn how the system works and how users use it.

Update and develop training material for new features and modules of the system

Tailor & execute the Urbint Implementation & Training Plan with each new customer.

Project Manage Implementation - ensure customers are hitting milestone dates in the Implementation Plan. Hold weekly meetings to discuss progress, challenges, and to provide support.

Training - take the lead on all trainings with your accounts

Active Participating – actively participate in getting the company up-and-running in the system. Fill gaps, run reports, complete key tasks, anything that needs to be done to make the customer successful.

Maintain relationships with the user community and especially the project sponsors

Update training material as new features are released

Urbint supports emergency response operations. When our customers are on storm, we are on storm.

This role will have a storm assignment and will provide support to customers during events.

Urbint has a rotational schedule to ensure 24 hour coverage during events. The successful candidate will have shifts in these rotations. Willingness to be available nights/holidays/weekends on a rotational basis is a fundamental requirement of this job.

Storm Role – during storms you will be expected to work shifts to support customers. Urbint runs a rotational shift schedule to ensure we can provide support 24/7 during events.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Urbint software platformsCustomer relationship managementEmergency response supportProject managementTraining material developmentMS OfficeTeaching skillsFrench fluency

Required

Become an expert on Urbint’s software platforms. Learn how the system works and how users use it.

Update and develop training material for new features and modules of the system

Tailor & execute the Urbint Implementation & Training Plan with each new customer.

Project Manage Implementation - ensure customers are hitting milestone dates in the Implementation Plan. Hold weekly meetings to discuss progress, challenges, and to provide support.

Training - take the lead on all trainings with your accounts

Maintain relationships with the user community and especially the project sponsors

Update training material as new features are released

Willingness to be available nights/holidays/weekends on a rotational basis is a fundamental requirement of this job

During storms you will be expected to work shifts to support customers. Urbint runs a rotational shift schedule to ensure we can provide support 24/7 during events.

Passionate about building and nurturing relationships

Skilled at working with a variety of personalities

Capable of training and teaching, including helping individuals who are not technically savvy to understand our platforms

Able to manage interactions with a large number of people

Proficient at working independently and staying productive without constant oversight

Effective at prioritizing multiple projects and tasks

Resilient and able to handle stressful situations

A team player who can both seek assistance when needed and support others on the team

Preferred

Energetic, persistent, understanding, and able to deal with a variety of personalities

Excellent people and communication skills

Comfortable using computers and tools such as MS Office

Completed Secondary Education or equivalent

Ability to overcome challenges – some of our users are very challenging. Some do not like technology, some do not like change, some are just difficult to deal with. The ideal candidate needs to have patience.

Organized - Account Managers have numerous accounts and need to know the status of each at all times

Good at teaching or explaining things. New users are learning how to use the system from Account Managers. They need a complete mastery of the system and ability to connect with the user to explain the system in the user's terms.

French fluency strongly preferred