Prevail.ai · 1 day ago
Customer Success Coordinator
Miami, FL
Part-time
Remote
Entry Level
$18/hr - $22/hr
1+ years exp
Maximize your interview chancesInformation TechnologySoftware
No H1B
Insider Connection @Prevail.ai
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Serve as a key point of contact for inbound communications, including scheduling depositions and addressing client inquiries.
Respond promptly to email and phone inquiries, ensuring client satisfaction.
Coordinate billing inquiries with Accounting and facilitate resolution.
Collaborate with Sales and Marketing teams to create and update client-facing best practices documentation.
Assist clients in creating User Accounts, providing basic tips, and ensuring they have the necessary resources to get started (e.g., reference sheets).
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
1–3 years of experience in Court Reporting operations.
Proficiency in RB9 (Reporter Base) software.
Familiarity with Google Workspace (Google Suite) and Slack for communication and collaboration.
Preferred
Has a quiet, professional, and organized home office setup.
Demonstrates a strong work ethic and thrives in small, collaborative teams.
Exhibits exceptional communication skills and a positive, client-focused attitude.
Is a self-starter with the ability to manage tasks independently and meet deadlines.
Company
Prevail.ai
Prevail is the only ISO 27001 certified and SOC2 Type 2 attested testimony management platform, innovatively designed for today's legal landscape with special considerations for privacy and security.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Random Bares
Co-Founder and CTO
Company data provided by crunchbase
