CVS Health · 1 day ago

Supervisor - Revenue Cycle Billing Support

Columbus, OH

Full-time

Remote

Entry Level

$44K/yr - $76K/yr

1+ years exp

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Responsibilities

This position requires oversight/workflow management of a multitude of tasks within various software programs, operating systems, and websites.

Knowledge and understanding of all tasks the Billing Support team is responsible for to backup other Supervisor as needed

Monitoring of production and quality assurance to ensure metrics are met for direct reports

Provide feedback timely of any issues

Coaching direct reports as needed including working with leadership to complete disciplinary action as required

Training of colleagues and new hires as needed

Oversight of day-to-day operations of team to ensure workflow aligned

Attending meetings and setting up meetings

Assist management with tasks as needed

Back up to other team members as needed

Ensures compliance with internal policies and procedures as well as applicable federal and states laws, rules, and regulations.

Complete monthly production and quality assurance reviews along with reviewing any occurrences for each direct report

Meeting with each direct report monthly to provide updates and feedback

Complete annual and bi-annual performance reviews for employees and provide timely feedback

Creation of goals annually

Create a work environment for employees through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance; encourage and support employee decision-making within his or her scope of responsibilities

Develop and maintain capabilities in technology applications and all other related information systems, tools, technologies, and processes; assist other employees as needed to ensure all tools are fully utilized to create an efficient and effective department

Comply with and adhere to all regulatory compliance areas

Annual compliance training

Review, create and update training documents as needed

Identify and implement process efficiencies across the dept. including automation opportunities or workflow enhancement opportunities to reduce manual efforts and improve productivity and overall compliance

This list is not all encompassing of all tasks performed and may be subject to change

Qualification

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Microsoft Office SuiteSupervisory experienceData entryHealthcare industry knowledgeService NowSales ForceWorkdayMultitasking skillsTyping skills