Allstate · 1 day ago

Implementation & Relationship Manager - (Remote)

United States

Full-time

Remote

Mid Level

$63K/yr - $114K/yr

3+ years exp

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Responsibilities

Manage the integration and onboarding of new business-to-business partners, including collecting and documenting business requirements, coordinating project management and internal business unit stakeholder activities, and liaising with the partner to support their integration, testing, and launch activities

Work closely with existing partners to conduct needs analyses, research and resolve unique problems, facilitate communications, and serve as the partner’s primary point of contact

Oversee delivery of partner change requests by documenting requirements, coordinating schedules, and managing the design, development, and implementation of unique internal and external projects; serve as the subject matter expert

Provide technical guidance within area of responsibility to analyze feasibility of initiatives and serve as a resource for team members and project teams on business unit operations, processes, and dependencies

Influence the delivery of accurate client services by collaborating with cross-functional internal support teams to resolve client requests/issues, implement service enhancement changes, and lead/support ad hoc projects and change management initiatives

Consult with technical professionals as required in support of partner needs, including communicating with vendors and internal Information Technology (IT) team to coordinate project support for client requests, vetting/escalating technology issues, and ensuring functionality of required systems and tools

Use Microsoft Excel and other data/reporting tools to perform and summarize complex data analyses related to partner Finance & Insurance product sales, claims, and reinsurance performance, evaluate financial flows, assess the impact of market conditions on partner program performance, facilitate/troubleshoot technical integrations, and identify/resolve process deficiencies.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Business AnalysisData AnalyticsFinance & Insurance KnowledgeProject ManagementMicrosoft ExcelChange ManagementMicrosoft OfficeRelationship Building