Sonova Group · 10 hours ago
Customer Care Representative
United States
Full-time
Remote
Entry Level
$17/hr - $17/hr
1+ years exp
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Responsibilities
Outbound calling on assigned warm and new potential leads
Set of qualified appointments for the assigned line of business using scripting guide for the different types of leads
Collect, record, and accurately maintain pertinent consumer information, and ensure the accurate input of that data into specified Customer Relationship Management (CRM) system
Answer return inbound calls as needed after initial outbound contact
Maintain quality service by following organizational standard operating procedures
Maintain and exceed daily, weekly and monthly appointment (conversion) quotas
Take inbound call overflow as needed to maintain overall Contact Center client service levels
Learn and understands basic industry knowledge and vernacular, including measures such as building a product knowledge base around various hearing improvement solutions offered by our Company
Build relationships and collaborate with network partner front office staff and hearing care professionals
Comply with all regulatory compliance training, policies and procedures, and Contact Center best practices
Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers
Meet and maintains required appointment metrics and contribute to overall department goals
Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity
Other duties as assigned
Qualification
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Required
1 – 3 years of established inside sales and Contact Center experience
Willingness to make contact and build rapport on the phone on a highly consistent basis
Comfortability with making an average of up to 150 sales calls per day to warm leads and scheduling appointments
Excellent interpersonal communication skills with the ability to communicate effectively and articulately in writing and verbally
Ability to manage time effectively while multitasking in a fast-paced environment
Effectively manage objection and rejection
Professional telephone etiquette skills
Highly motivated
Strong problem-solving and organizational skills
Intermediate MS Word and Excel working knowledge
Proficient order entry speed
High School diploma or equivalent required
Call center: 1 year (Required)
Upselling: 1 year (Required)
CRM software: 1 year (Required)
Preferred
At least one-year phone-based inside sales and contact center experience preferred
Benefits
Medical, Dental, Vision Coverage
401K with a Company Match
FREE hearing aids to all employees and discounts for qualified family members
Legal Shield and Identity Theft Protection
PTO and Holiday Time
1 Floating Holiday per year
Part time and Full Time schedules
401(k) matching
Dental insurance
Disability insurance
Employee discount
Health insurance
Paid time off
Paid training
Vision insurance
Work from home
Company
Sonova Group
Around 25% of the world’s population is living with hearing loss.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kimberly Cleary, Au.D.
Chief Operating Officer Sonova Audiological Care US
Rosalie Lewis
Sr. Manager, HR Business Partnership
Recent News
www.tradingview.com
2024-04-07
2024-04-07
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