Johnson Controls · 1 day ago

Sr Product Technical Support Regional Engineer (REMOTE)

Fort Worth-Texas-United States of America

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

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Industrial EngineeringPhysical Security

No H1B

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Responsibilities

Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.

Accountable for timely and high-quality product service literature and technical support case notes.

Supports regional territories for escalated chiller technical support cases, warranty claims in a timely and consistent manner to facilitate data mining by, product, failed component, defect, and responsibility.

Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced.

Technical Support Regional Manager provides technical support and interacts with service branch leadership regularly to drive improvements at the branch level and will support key customer accounts as a technical resource to the branches.

Must be participative in the quest to educate other JCI associates in technical discussions on why a failure mode exists and the impact to the equipment and customer.

Must be proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Global Products chiller equipment. Must be aware of planning to provide global support.

Is a participant of the Product Development Process and can assist in defining and coordinate specifications for chiller systems.

Adheres to the Company's Code of Conduct and Business Ethics Standards.

Develop and maintain " a customer for life.”

Provide technical support to on-site audits of GP plants, suppliers, and customer sites if required.

Can represent the organization in planning programs to enhance our ability to maintain and grow the equipment business.

Qualification

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Degree in engineeringHVAC&R products knowledgeRefrigeration cycle troubleshootingMicrosoft Suite ApplicationsSalesforceContinuous Improvement ProcessTechnical supportTechnical writing

Required

Bachelor’s degree in engineering or a related Technical/Scientific field required and 8 years of technical experience with a knowledge of HVAC&R products OR 10 - 14 years of technical experience with a knowledge of HVAC&R products.

Must be able to analyze and solve complex product system problems.

Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software, Salesforce and E-mail.

Ability to travel domestically up to 30% and occasionally internationally.