Gesa Credit Union ยท 9 hours ago
Member Contact Center Rep I
Richland, WA
Full-time
Remote
Entry Level
$16.28/hr - $25.63/hr
1+ years exp
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Insider Connection @Gesa Credit Union
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Responsibilities
Provides exceptional service to promote deep and lasting member relationships.
Answers general inquiries and performs account maintenance via phone or email channels.
Meets/exceeds key performance indicators (KPIs) expectations.
Researches and resolves problems under the guidance of the MCC Leadership or MCCR Lead with a sense of urgency.
Takes ownership of member concerns, sets the expectations, and provides prompt follow-up/resolution.
Identify opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.
Maintains knowledge of credit union policies, procedures, and regulations.
Communicate effectively with members/ team members through various channels.
Qualification
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Required
Minimum of a high school diploma; some college course work preferred; degree highly desirable.
1+ year experience in a contact center environment.
1+ years in a credit union or financial institution.
Some travel may be required to complete training or fulfill duties.
Courtesy, tact, and diplomacy with current and potential members, peers, and staff.
Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired.
Familiarity and comfort with online systems and other technology.
Preferred
Some college course work preferred; degree highly desirable.
Benefits
Competitive Pay
Medical, Dental, Vision, and Life Insurance
20 days/year of Paid Time Off Plus 10 Paid Holidays!
401(k) Match
Incentive Program
Tuition Assistance and Student Loan Repayment
Commuter Benefits
Paid Time Off to Volunteer in the Community
Product discounts
Engaging Work Environment
Rewards and Recognition Programs
Company
Gesa Credit Union
Gesa Credit Union offers home loans, deposit services, lending services, online services and other financial services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
D
Don Miller
President & CEO
Recent News
Business Insider
2024-04-06
2024-02-10
Company data provided by crunchbase
