Glean · 14 hours ago
Solutions Architect - Central
United States
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Establish and maintain your role as the customer's primary technical advisor. Think of yourself as the CTO of the customer relationship.
Work with customers to onboard new datasources and implement custom integrations of Glean into their work environment and business application architecture
Build and provide tools, templates, and documentation for customers to leverage in integrating with Glean based on their business application stack
Identify opportunities with the customer to expand the use of Glean within their business application architecture
Provide training and guidance to customer technical resources to enable them to manage, support, and extend Glean in their environment
Align technical plans with customers and Glean Customer Success to ensure priorities between Glean and the customer are fully aligned and executed against
Assist with issue identification, troubleshooting, and remediation for your assigned customers through resolution
Work with Product Management and Engineering to drive improvements to the product helping customers expand their adoption of Glean
Be an active member of the Glean customer technical community
Qualification
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Required
Establish and maintain your role as the customer's primary technical advisor.
Work with customers to onboard new datasources and implement custom integrations of Glean into their work environment and business application architecture.
Build and provide tools, templates, and documentation for customers to leverage in integrating with Glean based on their business application stack.
Identify opportunities with the customer to expand the use of Glean within their business application architecture.
Provide training and guidance to customer technical resources to enable them to manage, support, and extend Glean in their environment.
Align technical plans with customers and Glean Customer Success to ensure priorities between Glean and the customer are fully aligned and executed against.
Assist with issue identification, troubleshooting, and remediation for your assigned customers through resolution.
Work with Product Management and Engineering to drive improvements to the product helping customers expand their adoption of Glean.
Be an active member of the Glean customer technical community.
Clear Communicator: professional presentation and interaction skills with both customers and internal teams.
Analytical: taking multiple inputs and approaches to issues to ensure the troubleshooting and resolution path is optimal.
Drive: ability to engage in and handle multiple issues of different priorities gracefully.
Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion.
Software development experience in at least two of the following: Python, Java, Go.
API and custom data integration experience in a Hybrid or SaaS environment.
Technical debugging: log analysis, code analysis, end-to-end transaction tracing.
Networking expertise: a deep understanding of networking, including cloud and on-premise networking.
Experience in at least two of the following disciplines: Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, Support Engineering.
Hands-on experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure.
Security & audit experience: able to fully understand the technical and audit framework of the product and represent it with customer security & audit stakeholders.
Communication: professional presentation and interaction skills with both customers and internal teams.
Project planning: plan and execute the implementation of customer projects.
Self-motivated: a proactive approach to delivering service to customers.
Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion.
Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers.
Bachelor’s Degree in Computer Science or equivalent with at least 3 years of technical consulting experience or Masters in Computer Science or equivalent with at least 1 year of technical consulting experience.
Preferred
Pre or Post-sales Solution Architect experience in a product-led company is a huge plus.
Company
Glean
Glean develops an AI-based search engine software that connects enterprise data and generates answers through a tool in any company.
501-1000 employees
H1B Sponsorship
Glean has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (6)
2022 (25)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$618.2MKey Investors
Sequoia CapitalGeneral Catalyst
2024-09-10Series E· $260M
2024-02-27Series D· $203.2M
2022-05-18Series C· $100M
Leadership Team
Arvind Jain
Founding Member & CEO
Michael Miao
VP of Finance and BizOps
Recent News
2024-12-08
The Economic Times
2024-12-02
Company data provided by crunchbase
