Onit · 11 hours ago

Solution Engineer

United States

Full-time

Remote

Mid Level

3+ years exp

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Business IntelligenceBusiness Process Automation (BPA)

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Responsibilities

Provide advanced technical support to clients, addressing complex technical issues and product inquiries related to Onit’s suite of solutions.

Troubleshoot, diagnose, and resolve technical challenges across the product stack, delivering prompt and efficient solutions.

Collaborate closely with internal teams, including Engineering, Product Management, and Professional Services, to ensure comprehensive resolution of client issues and to drive product enhancements.

Identify and escalate recurring issues or patterns to the development teams to improve product functionality and reduce future support requests.

Serve as a technical advisor to clients, offering insights and guidance on best practices for leveraging Onit’s products to meet business goals.

Perform performance optimization of Onit’s products and solutions, ensuring efficient operation and resolving any performance bottlenecks or issues.

Contribute to continuous improvement initiatives by providing feedback on product features, functionality, and customer requirements.

Qualification

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Advanced customer supportRuby programmingPythonProgramming fundamentalsIntegrationsBusiness Process automationLiquid templating languageMicrosoft Office SuiteLegal industry experienceDegree in Computer Science

Required

3+ years of experience in advanced customer support, preferably within a SaaS (Software as a Service) environment.

Proficiency in Ruby programming, with a general to advanced level of expertise.

Working knowledge of Python and its application in software development and support.

Solid understanding of programming fundamentals (e.g., algorithms, data structures, coding best practices, etc.)

Demonstrated ability to quickly understand business requirements and expectations

Excellent verbal and written communication skills, with the ability to effectively articulate complex technical concepts to both technical and non-technical stakeholders

Detail-oriented with strong organizational skills

Excellent Microsoft Office Suite and general documentation proficiency

Strong multitasking skills with the ability to prioritize and manage multiple projects simultaneously in a fast-paced environment.